Training Manager

Essential Functions

• Assist with onboarding new leaders in the region to develop store leadership teams that are effectively able to lead the store team, utilizing the Division of Responsibilities training program as a key component.
• Partner with the Zone Training Manager to implement and impact effective store training across multiple channels and to designated store locations.
• Aid Store Managers within the region to provide train the trainer assistance by demonstrating how to conduct effective training with their staff.
• Partner with the Zone Training Manager and Customer Experience leadership to act as a pilot store for new training.
• Provide feedback on the effectiveness of the training content, method of delivery, and follow up.
• Act as a regional resource to support the rollout of new training in the store locations within the region.
• Demonstrate flagship standards and the ability to train to scale.
• Set the store operating and service example as a model for all other stores within the region, within all aspects of the business.

Qualifications

• Minimum 5 years of successful experience as a retail Store Manager.
• Proven ability to train and develop both individuals and teams, leading to staff career growth and leadership succession.
• Successful experience building a strong and committed store team – evidenced by employee retention and engagement.
• Demonstrated ability to lead operating and service standards as a Store Manager.