Training Lead

About the role

Join JPMorgan Chase Wholesale Lending Services (WLS) as a Role Readiness Vice President and help shape how teams learn, adapt, and perform across end-to-end loan operations. You'll partner with subject matter experts to create engaging, role-specific training and knowledge resources that accelerate new-hire readiness and support change at scale.

Wholesale Lending Services (WLS) is part of the JPMorgan Commercial & Investment Bank providing commercial lending support to multiple business units across the firm. The Operation provides loan documentation; closing and funding; payment and fee processing; syndicated loan processing; credit administration; collateral perfection and management; customer service and reporting; and construction management.

Responsibilities

• Design, facilitate, and maintain new hire, skill enhancement and initiative-specific training programs
• Manage the production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and programs
• Evaluate the effectiveness of training programs to ensure that desired outcomes have been achieved
• Document and maintain detailed training materials and job aid resources to assist end users in day-to-day functions
• Provide guidance and subject matter expertise to organization and team on appropriate, high quality training solutions
• Translate subject matter expert knowledge into effective learning solutions
• Document, evaluate, and coach trainees on performance
• Participate in content reviews with stakeholders to ensure accuracy and validity of all training content
• Participate on project teams whose outcomes have significant impact to business results
• Assist managers in development and coaching of staff
• Lead Role Readiness engagement with specific business units in the Operation to align strategy and develop execution plans

Requirements

• Foundational facilitation skills using varied training methods
• Strong communication, planning, organization, time management, and presentation skills
• Strong instructional design and analytical skills
• Proven loan operations experience
• Flexible and independent, with ability to manage multiple priorities
• Technically savvy, able to research and quickly learn new technologies
• Skilled at assessing trainee readiness and ability to meet training standards
• Adaptable to changes in content, policies/procedures, and regulations
• Advanced Microsoft Office skills (Word, Excel, PowerPoint)
• Effective in interacting at all organizational levels
• Collaborative with global partners, with strong problem-solving and decision-making skills

Preferred Qualifications

• Experienced in formal training/education and familiar with adult learning theory
• Proficient with Articulate Storyline, Camtasia, and Adobe Creative Cloud Suite
• Seasoned with syndicated lending experience

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Pay

Competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.