Training Lead

About the role

Full‑time Trainer for the Veteran and Family Member Program (VFMP) Modernization Portfolio. The role plans, creates, and delivers training to help the VFMP workforce adopt new processes, software, and automations, measuring transfer of learning so staff adopt new systems within six months of implementation. The position is a contingent hire, remote with occasional travel, and requires eligibility for a public‑trust clearance.

Responsibilities

• Develop training plans, materials, PowerPoint presentations, recordings, and other audiovisual media supporting adoption of new processes, software, and automations from FY25 and FY26 modernization efforts.
• Deliver training events for the VA workforce via instructor‑led (classroom or conference/seminar) and web‑based formats.
• Analyze learning needs, identify communication and skill requirements, and translate needs into training modules and remedial materials that address performance gaps.
• Conduct training evaluations and measure transfer of learning, supporting workforce adoption of new systems within six months of implementation.
• Align training delivery with projects outlined in the VFMP Modernization Integrated Master Schedule, and coordinate with Knowledge Management to ensure training reflects current SOPs and employee desk procedures.
• Maintain trackers annotating completion of planned training events, and support after‑action reviews to assess effectiveness and continually improve.
• Perform training‑related administrative tasks, including maintaining training databases and scheduling training events.

Requirements

• 3 + years of experience planning, creating, and delivering training via instructor‑led and web‑based formats.
• Bachelor’s degree in a related field.
• Demonstrated experience developing training materials (presentations, recordings, workbooks, job aids) for new systems, software, or process rollouts.
• Experience conducting training evaluations and measuring learning outcomes.
• Ability to obtain and maintain a public‑trust clearance.
• Legal authorization to work in the United States.

Qualifications

• Bachelor’s degree in a related discipline.
• Eligibility for public‑trust clearance and ability to meet security requirements.

Skills

• Strategic thinker with a forward‑looking approach to marketing trends and technologies.
• Strong problem‑solving and critical‑thinking abilities.
• Ability to manage competing deadlines and prioritize tasks.
• Experience supporting complex projects and transformation efforts within the federal government.
• Comfortable handling complex client relationships.
• Excellent analytical, time‑management, and organizational skills.
• Strong written and oral communication skills.
• Ability to stay calm under pressure in a fast‑paced environment.
• Ability to receive feedback and implement changes quickly and effectively.
• Quickly grasp complex issues and adapt to evolving requirements.
• Desire to work in a rapidly evolving, fast‑paced environment.

Work environment

Remote work is anticipated, with occasional travel for client engagements. Offers are contingent upon client approval, ability to meet security requirements, and adherence to any on‑site requirements that may change at contract award.