Training Improvement Specialist

Core Responsibilities

• Attend and observe live product trainings (internal and customer-facing).
• Evaluate instructional delivery using defined quality standards and adult learning principles.
• Provide structured, actionable feedback to instructors to improve clarity, accuracy, engagement, and consistency.
• Develop and maintain SOPs for standardized live training delivery.
• Support consistency in delivery across instructors, sessions, and locations.
• Partner with Site Training Managers and Coordinators to reinforce standardized execution.

Cross-Functional Alignment & Source-of-Truth Governance

• Surface training-identified discrepancies, learner confusion points, and field feedback to Technical Writing, Engineering/Software, and Product Management.
• Track documentation or feature update requests initiated from training observations.
• Confirm training materials reflect current approved user manuals, official release notes, and validated product configurations.
• Prevent unofficial workarounds from becoming embedded in live instruction.
• Ensure instructors reference and reinforce approved documentation as the authoritative source.
• Collaborate with documentation and engineering owners without independently modifying official manuals or product specifications.

Continuous Improvement & Data-Driven Enhancement

• Facilitate or support After Action Reviews (AARs) following training events.
• Collect and analyze data from learner evaluations, instructor debriefs, assessment results, and live observation notes.
• Identify systemic gaps in instructional clarity, sequencing, technical comprehension, and knowledge transfer.
• Develop measurable improvement plans for live training delivery.
• Track implementation of improvements across sessions and instructors.

Instructor Enablement & Train-the-Trainer

• Develop and deliver structured train-the-trainer sessions.
• Provide individualized coaching based on observation and performance metrics.
• Create instructor playbooks aligned with adult learning principles.
• Support instructor onboarding and standardization.
• Reinforce disciplined adherence to approved content sources.

Training Materials & LMS Support

• Refined instructor guides, slide decks, exercises, and schedules.
• Ensure all training materials align with approved documentation.
• Coordinate with Technical Writing when manual updates impact training content.
• Execute administrative and operational tasks within the LMS.
• Maintain version control and documentation alignment across training assets.

Travel

Approximately 30% travel to observe and support live training events.

Required Qualifications

• Strong background in instructor-led technical training.
• Experience in DoD or regulated technical environments.
• Experience facilitating After Action Reviews (AARs).
• Demonstrated ability to analyze training performance data and implement improvements.
• Strong cross-functional communication skills.
• High attention to detail and documentation discipline.
• Strong project management and organizational skills.
• Experience administering training within an LMS (Cornerstone preferred).
• Bachelor’s degree in Instructional Design, Education, or related field (Master’s preferred).

Preferred Qualifications

• Experience working alongside technical writing and engineering teams.
• Familiarity with structured documentation governance processes.
• Proficiency with Adobe Creative Suite, Figma, or similar tools.
• Experience with Articulate Storyline, Adobe Captivate, or Camtasia.
• Experience supporting AR/VR-enabled learning environments.