Training Specialist

Responsibilities

• Designs, develops, and delivers new hire and ongoing technology training across multiple modalities, including classroom, virtual (VILT), one-on-one coaching, and on-demand e-learning across all firm office locations.
• Develops training materials and performance support resources, including quick reference guides, e-learning modules, microlearning videos, and interactive tutorials tailored to attorneys, paralegals, and business professionals.
• Supports the firm’s AI adoption initiatives by developing and delivering training on available AI-powered tools and firm-approved generative AI applications used in legal practice operations.
• Contributes to and executes the firmwide technology training strategy under the direction of the Training Manager; tracks training metrics and produces reports measuring effectiveness, adoption, and learner progress across all offices.
• PARTNERS WITH IT LEADERSHIP, PRACTICE GROUP LEADERS, AND SMEs TO CONDUCT NEEDS ASSESSMENTS, IDENTIFY SKILL GAPS, AND DEVELOP TARGETED ROLE-BASED TRAINING CURRICULUM ALIGNED WITH FIRM BUSINESS GOALS.
• LEADS TECHNOLOGY CHANGE MANAGEMENT EFFORTS FOR NEW SOFTWARE AND UPDATES FOR PROJECT INITIATIVES WITH IT PROJECT MANAGERS AND OTHER IT ADMINISTRATIVE AND USER SUPPORT PROFESSIONALS.
• DEVELOPS QUALITY COMMUNICATION PLANS, TRAINING TIMELINES, CURRICULA, AND SUPPORT RESOURCES.
• ADMINISTERS AND MAINTAINS THE FIRM’S LEARNING MANAGEMENT SYSTEM (LMS), INCLUDING PUBLISHING CONTENT, MANAGING LEARNING PATHS AND COURSE CATALOG, TRACKING COMPLETION RECORDS, AND GENERATING COMPLIANCE AND UTILIZATION REPORTS FOR FIRM LEADERSHIP.
• PARTICIPATES IN SOFTWARE EVALUATION AND PILOT PROGRAMS; CONDUCTS USER TESTING, GATHERS FEEDBACK, AND PRESENTS FINDINGS AND TRAINING RECOMMENDATIONS TO IT MANAGEMENT PRIOR TO FIRMWIDE DEPLOYMENT.
• EVALUATES TRAINING PROGRAM EFFECTIVENESS USING LEARNER FEEDBACK, KNOWLEDGE ASSESSMENTS, AND POST-TRAINING PERFORMANCE DATA; IDENTIFIES OPPORTUNITIES TO IMPROVE CONTENT, DELIVERY METHODS, AND THE END-USER LEARNING EXPERIENCE TO ENHANCE HIGH QUALITY USER ADOPTION AND ACCEPTANCE.
• Maintains current knowledge of legal technology trends, instructional design methodologies, and emerging law firm technologies to enhance the relevance and quality of training programs.

Qualifications

• Bachelor’s degree or equivalent experience
• 3-5 years of experience in a law firm, professional services, Learning & Development or a related IT training role.
• Experience with document management systems, communications/collaboration platforms and Microsoft Office 365 Suite.
• Experience with Microsoft Word Styles and Legal Numbering software.
• Experience in course design and development and a working knowledge of adult learning theory.
• Experience with a Learning Management System (LMS) Development or Administration, is highly desirable.
• Experience in content creation and editing software using Camtasia, Adobe Captivate, or Articulate, is highly desirable.
• Experience with AI prompts, instructions, and AI-powered workflows, is highly desirable.
• Ability to travel as needed.