Training & Enablement Manager (Individual Contributor)

About the role

The Training and Enablement Manager is an individual contributor responsible for developing and delivering training and optimization programs that involve complex or critical business processes and systems. This role engages and collaborates with MDaudit clients to drive adoption and usage across our suite of services, working closely with Implementation, Customer Success, and Product Management to create exceptional user experiences and success. Travel is required on occasion (approximately 30‑40% of the time) to support strategic and complex accounts.

Responsibilities

• Demonstrate subject‑matter expertise in our product, value proposition, industry, and best practices to drive customer success.
• Develop client‑facing and internal training collateral.
• Design and coordinate product‑related trainings, including new features and simulation activities in a demo environment.
• Implement training programs for all staff levels within client organizations.
• Conduct needs assessments, formulate project plans, and identify methodologies to improve existing training offerings and materials.
• Maintain, edit, and customize deliverables such as lesson plans, user guides, instructor guides, and self‑paced learning materials.
• Coordinate logistics, scheduling, equipment, and attendance for training sessions.
• Evaluate program effectiveness via class evaluations and analytics.
• Utilize technology to deliver high‑quality, interactive training programs at scale.
• Collaborate with Product, Implementation, and Customer Success teams.
• Manage and lead content development for the annual User Group Conference and Training Academy.
• Deliver and design topics/frameworks for services in alignment with goals on a regular cadence.
• Work closely with the Implementation team to provide onsite training for customers.
• Travel onsite for various MDaudit customer trainings.
• Manage a client book of business independently.
• Design and deliver classrooms, workshops, and optimizations based on organizational needs.
• Maintain the LEARN LMS platform.
• Train new staff members.

Education and Experience

• Four‑year college degree or equivalent related work experience.
• At least 4 years of experience in a training position.
• Demonstrated knowledge and proficiency in instructional design, including writing objectives, curriculum and lesson planning/design, implementation, and evaluation.
• Minimum 2 years of project‑management experience.
• At least 4 years of experience working within the healthcare industry.
• Oversight of information‑systems‑based projects.

Skills

• Excellent knowledge and skill using the Microsoft Office Suite.
• Strong instructional‑design capabilities.
• Effective project‑management and organizational skills.
• Ability to assess client needs and develop tailored training solutions.
• Proficiency with learning management systems (e.g., LEARN LMS).
• Excellent communication and presentation abilities.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Unlimited vacation policy.
• Peer‑nominated awards and recognition program.
• On‑demand learning program for career growth.
• Remote cooking classes, yoga sessions, and mixology classes.
• Commitment to diversity, inclusion, and career advancement.