Training & Development Manager - Content Developer

About the role

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. The Training & Development Manager owns the design, development, and administration of Fluence's onboarding and continuous learning programs. This role combines instructional design and content development with hands-on Learning Management System (LMS) administration, live facilitation, SOP creation, and scalable video production. Reporting to the Director of Sales Training & Development, this role ensures employees across the organization have access to accurate, engaging, and up-to-date training content, and that the LMS operates with integrity and reliability. The role requires 2-3 days in the office.

Responsibilities

• Develop & maintain content for onboarding and continuous learning programs & initiatives.
• Modularize new training content for all roles within the LMS.
• Keep relevant content updated on the Lightning SharePoint site.
• Build interactive course content using Articulate 360 Rise (required) to create engaging, scalable e-learning modules.
• Maintain LMS integrity i.e. active users, course assignment, and permissions.
• Generate and distribute reports on training completion, compliance, and program effectiveness to stakeholders.
• Serve as the primary LMS administrator (Absorb preferred), troubleshooting issues and optimizing system use.
• Facilitate live and virtual sessions for onboarding and continuous learning programs across roles and departments.
• Partner with subject matter experts to ensure training sessions are current, relevant, and effectively delivered.
• Create and maintain SOPs and process documentation using Scribe.
• Ensure SOPs are accessible and integrated into onboarding and training materials.
• Produce and edit training videos using Synthesia and Adobe Premiere (both required) to support scalable, role-specific learning content.
• Continuously refine video-based content to improve learner engagement and retention.
• Collaborate with cross-functional teams when needed, including project managers, content specialists, Marketing, and other key stakeholders to ensure successful project implementation.
• Maintain a working knowledge of client practice models, evidence-based approaches, and applicable federal and state policies to ensure learning solutions align with program requirements and industry best practices.
• Monitor emerging trends in instructional design, workforce development, adult learning, and human services to inform innovative learning strategies.
• Manage Microsoft Teams & calendar scheduling for virtual training sessions, webinars, and calendar invites