Training & Development Manager - Content Developer

About the Role

This position requires 2‑3 days in the office. The Training & Development Manager owns the design, development, and administration of Fluence’s onboarding and continuous learning programs. The role combines instructional design and content development with hands‑on Learning Management System (LMS) administration, live facilitation, SOP creation, and scalable video production. Reporting to the Director of Sales Training & Development, the manager ensures employees across the organization have access to accurate, engaging, and up‑to‑date training content, and that the LMS operates with integrity and reliability.

Key Responsibilities

• Content Developer / Instructional Designer
  • Develop and maintain content for onboarding and continuous learning programs & initiatives.
  • Modularize new training content for all roles within the LMS.
  • Keep relevant content updated on the Lightning SharePoint site.
  • Build interactive course content using Articulate 360 Rise to create engaging, scalable e‑learning modules.
• LMS Administration
  • Maintain LMS integrity (active users, course assignment, permissions).
  • Generate and distribute reports on training completion, compliance, and program effectiveness to stakeholders.
  • Serve as the primary LMS administrator (Absorb preferred), troubleshooting issues and optimizing system use.
• Facilitation (as needed)
  • Facilitate live and virtual sessions for onboarding and continuous learning programs across roles and departments.
  • Partner with subject matter experts to ensure training sessions are current, relevant, and effectively delivered.
• SOP Creation (Scribe)
  • Create and maintain SOPs and process documentation using Scribe.
  • Ensure SOPs are accessible and integrated into onboarding and training materials.
• Video Creation & Editing (Synthesia & Adobe Premiere)
  • Produce and edit training videos using Synthesia and Adobe Premiere to support scalable, role‑specific learning content.
  • Continuously refine video‑based content to improve learner engagement and retention.
• Cross‑Functional Collaboration & Program Alignment
  • Collaborate with project managers, content specialists, Marketing, and other key stakeholders to ensure successful project implementation.
  • Maintain a working knowledge of client practice models, evidence‑based approaches, and applicable federal and state policies.
  • Monitor emerging trends in instructional design, workforce development, adult learning, and human services to inform innovative learning strategies.
  • Manage Microsoft Teams & calendar scheduling for virtual training sessions, webinars, and calendar invites using Microsoft Outlook and Microsoft Teams.

Experience & Requirements

• 3‑5 years of instructional design & content development experience, including developing and modularizing training content for onboarding and continuous learning programs.
• Proficiency with Articulate 360 Rise for building interactive, scalable e‑learning modules.
• LMS administration experience highly preferred (user management, course creation, report generation).
• Demonstrated facilitation experience for live or virtual training sessions with varied audiences.
• Experience creating SOPs and process documentation using Scribe or similar tools.
• Experience producing and editing training videos using Synthesia and Adobe Premiere.
• Experience maintaining training content on SharePoint or similar platforms.

Skills, Competencies & Mindset

• Strong understanding of adult learning principles and ability to translate complex information into clear, modular training content.
• Meticulous attention to detail for maintaining LMS data integrity, permissions, and reporting accuracy.
• Excellent communication and facilitation skills; comfortable presenting to and engaging audiences at all organizational levels.
• Technical aptitude for quickly learning new tools and platforms (LMS, Scribe, Synthesia, Adobe Premiere, Articulate 360 Rise, SharePoint).
• Project management capability to handle multiple content development projects simultaneously and meet deadlines.
• Collaborative approach with subject matter experts and cross‑functional stakeholders.
• Working knowledge of client practice models, evidence‑based approaches, and relevant federal and state policies.
• Awareness of emerging trends in instructional design, workforce development, adult learning, and human services.
• Proficiency in Microsoft Teams and Outlook for scheduling and coordinating virtual training sessions and webinars.

Nice to Have

• Experience supporting sales training or onboarding programs.
• Familiarity with Absorb LMS specifically.
• Experience with additional video or content creation tools (e.g., Camtasia, Adobe After Effects).

Success Metrics

• Timely development and modularization of training content for new and existing roles.
• High LMS data integrity with accurate user records, course assignments, and permissions.
• Consistent, on‑time report generation and distribution to stakeholders.
• Positive learner feedback and engagement on facilitated sessions and video content.
• Up‑to‑date, easily accessible content on the Lightning SharePoint site and current SOPs in Scribe.

Our Culture

Fluence’s culture is built on four core pillars that drive growth and purpose:

• Unleash Voices – Every voice matters. Openness, active listening, and decisive action create an environment where diverse perspectives are heard and valued.
• Customer Fluent – Customers are at the heart of everything we do. We deliver exceptional value by understanding needs and adapting swiftly.
• Infinite Impact – We push boundaries to deliver sustainable, game‑changing solutions that shape a brighter, more energy‑efficient future.
• All In – An ownership mindset fuels relentless focus on identifying and seizing opportunities that propel the company forward.

Fluence is an Equal Opportunity Employer. Applicants must be legally authorized to work in the United States without employer sponsorship; the company does not sponsor work visas for this position.