Training Development Manager

Responsibilities

• Utilize instructional design and consulting skills to design training solutions to support the needs of the business and franchises and their employees.
• Design e-Learning from ideation through storyboarding and development as needed.
• Design and develop instructor-led training curricula including facilitator guides, participant materials and collaborate with field learning for implementation.
• Project manage and collaborate with project leads, internal clients, subject matter experts and third-party vendors on the development of training.
• Work independently and as a team member while using discretion in decision making, critical thinking and sound judgment in problem solving.
• Collaborate on design of training communication and marketing strategy with course releases and updates.
• Work with cross‑functional partners on training deliverables plan and effectively manage all deliverables and project team members through to delivery.
• Car and air travel as needed to attend offsite meetings, visit restaurants for training engagements, etc.

Qualifications

Bachelor’s Degree or equivalent years’ experience

• 5+ years demonstrable instructional design experience designing formal learning solutions in various delivery formats.
• Ability to conduct needs analysis to design training for specific audiences in alignment with business needs.
• Critical thinking, decision making, and ability to balance creativity with business needs.
• Familiarity with conducting all levels of evaluation to assess training usage, impact, and ROI.
• Project management skills, including experience managing projects with multiple workstreams and cross functional partners, managing vendors, ensuring all team members meet milestones and guiding projects to remain on budget and on time.
• Experience in applying visual design principles, scripting and directing video shoots and managing outside contractors/vendors.
• A portfolio of your recent work will be required during the interview process.
• Comfort with ambiguity, shifting priorities, and multiple workstreams.
• Ability to work in multiple settings and environments, including corporate senior levels of leadership and restaurant employees.
• Experience within QSR, retail, or general operations a plus.

Required Knowledge, Skills, or Abilities

• Exceptional interpersonal and communication skills
• Strong organizational and time management skills
• Ability to work independently and collaboratively in teams in a fast‑paced environment
• Flexibility to adapt to varied and changing systems and technologies
• Self‑starter with a desire to impact change and drive business and franchisee performance
• Experience coaching junior team members

Preferred Knowledge, Skills, or Abilities