Training and Development Manager

Scope

Covers organization-wide training, onboarding, competence management, certification tracking, safety training coordination, leadership development, documentation control of training records, and collaboration with HR, Safety, and departmental leadership.

Key Responsibilities

• A. Training Program Development & Management - Implement and maintain a comprehensive company-wide training strategy aligned with business needs and ISO requirements. - Create, update, and standardize training materials, SOPs, and orientation content. - Assess organizational skill gaps and design targeted development programs. - Implement continuous improvement projects to enhance training effectiveness.

• B. Employee Orientation - Plan and deliver new-hire orientation to ensure consistent onboarding experiences. - Coordinate involvement of Safety, IT, Payroll, and departmental leaders during orientation. - Ensure that all new employees receive required safety, compliance, and job-specific training upon hire.

• C. Certification & Compliance Management - Maintain an accurate training matrix for all employees. - Track and manage all employee certifications, including required renewals (e.g., forklift, safety, weld qualifications, environmental training). - Ensure 100% compliance with mandatory training requirements (safety, HR compliance, quality). - Coordinate specialized training with internal SMEs or external providers.

• D. Safety & Regulatory Training - Partner with Environmental, Health & Safety (EHS) to ensure employees meet all safety training requirements. - Manage scheduling of annual, periodic, or job-specific safety training (LOTO, hazard communication, PPE, etc.). - Ensure training materials reflect regulatory updates, customer standards, and company policies.

• E. Training Records & Documentation (ISO-Aligned) - Maintain training records, attendance logs, certifications, and qualification assessments per document control procedures. - Support internal and external ISO audits by providing training records and evidence of competence. - Ensure retention of training documents per the organization’s document retention policy.

• F. Leadership & Collaboration - Provide guidance to supervisors and managers on training requirements and development plans. - Support leadership development, succession planning, and mentoring initiatives. - Lead or participate in cross-functional teams focused on quality, safety, or workforce development.

Required Qualifications

• - Bachelor’s degree in Human Resources, Organizational Development, Business, or related field (or equivalent experience).

• - Knowledge of ISO 9001 standards as they relate to competence and training.

• - Understanding of adult learning principles and instructional design.

Experience

• - Experience managing training or organizational development programs.

• - Experience overseeing safety or compliance training in a manufacturing environment preferred.

• - Experience developing and delivering training to diverse audiences.

Technical Skills

• - Strong knowledge of training systems, LMS platforms, and document control processes.

• - Ability to design training content using modern learning tools (presentations, e-learning, workshops).

• - Familiarity with OSHA and other safety certification requirements.

• - Proficiency in MS Office and HRIS/LMS reporting tools.

Behavioral Competencies

• - Strong communication and presentation skills.

• - High organization, attention to detail, and record management discipline.

• - Leadership, coaching ability, and cross-functional collaboration.

• - Problem-solving mindset and continuous improvement orientation.

Key Performance Indicators (KPIs)

• - Training Compliance Rate: = 98% on all mandatory trainings.

• - Onboarding Completion Rate: 100% of new hires complete required orientation and safety training within required timeframe.

• - Certification Renewal Compliance: Zero expired safety or required certifications.

• - Training Effectiveness: Measured improvement in performance, safety, or quality metrics tied to training initiatives.

Authority & Decision Rights

• - Approve design, delivery, and scheduling of company-wide training programs.

• - Enforce compliance with training and certification requirements.

• - Recommend corrective actions or retraining programs.

• - Select external training vendors when needed.

Working Conditions

- Office-based role with regular interaction on the production floor.

- Occasional travel between company locations if applicable.

- May require leading safety walk-throughs.