Training & Development Coordinator (remote)

This is a remote role Candidates local to a hub have the potential to convert. Target client hubs: San Francisco, Chicago, Atlanta, or Indianapolis Pay: $50-56/hour Duration:6 months with extensions and conversion based on performance and headcount approval. Overview: This contractor will spend their time across three main areas: content maintenance and migration work (auditing, updating, and migrating courses from ACT to Trailhead), onboarding operations (managing learning assignments, audience lists, and Welcome Call logistics), and metrics and reporting (pulling completion and attendance data and building communications to drive participation). They'll work largely independently, flagging blockers to a small senior enablement team, and will need to be comfortable context-switching between operational tasks throughout the day. Must have skills: Learning or recruiting operations experience, project management, metrics/reporting, strong written communication, ability to work independently Teachable skills: Trailhead content building, Salesforce-specific tools (TRM, GoodTime, HackerRank), communications journey design Optional skills: Video creation (Synthesia), instructional design, change management Responsibilities ACT → Trailhead Migration Execute the full content audit of the ACT Content Library vs. Archived Content and operationalize the migration plan — what moves to Trailhead, what gets deactivated, and what needs reworking Obtain Trailhead certification and build content directly into Trailhead following established migration guidelines and methodology rubric Track migration progress in the project tracker and surface blockers, gaps, or decisions requiring team input Deactivate legacy ACT courses once migration is confirmed complete Recruiting Onboarding — End-to-End Operations Owner Serve as the primary operational owner of the Global Recruiting Onboarding Hub — keeping all content accurate, current, and aligned with program changes Own the full onboarding operations cycle: pull audience lists, ensure learning assignments are sent out accurately and on time for all cohorts, and manage new hire prep guides and Welcome Call logistics Keep Welcome Call slide decks updated for Recruiter, Talent Attraction, and Recruiting Coordinator new hire cohorts Monitor the RC Onboarding partnership and flag alignment challenges, course issues, or completion gaps proactively Content Maintenance & Upkeep Continuously audit, update, and archive ACT courses across all tracks to ensure accuracy and relevance Own the day-to-day upkeep of the Recruiting Enablement Content Catalog and Project Tracker Monitor Tech Stack releases (Workday, TRM, GoodTime, HackerRank) and ensure all related content is updated accordingly Own the full end-to-end deprecation of all Highspot links across every enablement course, document, canvas, and video — audit, replace, and verify Proactively flag broken links, outdated content, or course errors to the GRE team for resolution Metrics, Reporting & Engagement Pull registration, attendance, and completion data across all learning modalities (ACT, Trailhead, VILT, microlearning, etc.) on a regular cadence Keep the Recruiting Enablement Metrics deck up to date at all times as a living document Measure engagement across all AI-first microlearning and enablement journeys — tracking drop-off, completion trends, and participation patterns Build and execute communications journeys to drive completion and participation — including targeted nudges, reminders, and outreach to lagging cohorts Surface insights and flag patterns to the GRE team so program decisions are data-informed Operational & Administrative Support Own intake and triage of enablement requests — log, categorize, and route to the appropriate team member Maintain and update the team's project tracker with real-time status, owners, and deadlines Coordinate cross-functional follow-ups with stakeholders (e.g., RC Leads, Tech Stack partners) Manage the Recruiting Training Catalog as the single source of truth — add new content, retire outdated entries, and keep metadata clean Handle routine stakeholder communications for ongoing projects (status updates, reminders, meeting prep docs) Asset Design (As Needed) Build and update enablement assets as directed — canvases, learner guides, intake docs, and catalog entries Create instructional videos (e.g., Synthesia) and contribute to microlearning asset design Required Qualifications 2-10 years of experience in learning operations or training enablement coordination is required. Experience pulling and analyzing learning or program metrics (registration, completion, attendance rates) is required. Tech industry, especially software as a service enterprise company experience is strongly preferred. Proficiency with learning management systems or content platforms (e.g., ACT/Astro's Course Tracker, Trailhead, or similar) is required. Familiarity with recruiting tools (Workday, TRM, GoodTime, HackerRank) is a plus. Experience with AI-powered learning tools or microlearning platforms is a plus. Trailhead certification or willingness to obtain certification upon hire is strongly preferred. Experience with video creation tools such as Synthesia is a plus By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. 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