Training Customer Service

About The Role

The position involves enhancing the skills, abilities, knowledge and experience for SEW-EURODRIVE customers and associates. The mentor will assess, determine needs and train as needed. He/she will train and perform duties as a Customer Service Representative.

Top 5+ Skills and Abilities We Are Seeking

• Ability to work in a fast paced environment with continuous interruptions.
• Must possess good oral and written communication and organizational skills.
• Must be able to prioritize and manage time effectively.
• Excellent product knowledge is required along with learning new product and being able to present this knowledge in the training environment.
• Ability to communicate with all Company employees in a businesslike and professional manner.

Top 5 Skills and Abilities We Are Seeking

• Attain and keep current with the knowledge and skills required to train, provide information and assistance as needed.
• Teach new CS Reps SAP and product knowledge so as to prepare them to function on their own in the normal customer service environment.
• Support the customer service team to keep the workflow moving.
• Create and keep current all local training documentation as well as assist with corporate documents and the training department.
• Stay current with all routine customer service responsibilities and perform in the role of a customer service rep when needed.

Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.

A 10% shift premium is paid for 2nd and 3rd shift positions.

Pay and Benefits

• Pay Range: $22.50 Per Hour - Bridgeport NJ Temporary To Hire
• Temporary To Hire
• Top 5+ skills and abilities we are seeking in this Applicant
• Top 5 skills and abilities we are seeking in this Applicant
• SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!
• There is no monthly premium required for Employee's coverage: Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
• Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
• Disability - Includes both Short Term Disability and Long Term Disability
• Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
• Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
• Holiday Pay - Twelve (12) paid holidays per year
• Retail Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
• Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
• Paid Parental Leave - To assist and support new parents with balancing work and family matters
• Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
• Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
• Counseling Resources - Easy and convenient access to professional counseling services online
• Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
• Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements
• Safety Shoes - A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements
• Employee Assistance Programs - program to help employees navigate challenging life circumstances