Training & Culture Coordinator

What You'll Do

• Lead in-person training sessions for new leaders across our Lakeshore locations
• Build and facilitate role play scenarios, group activities, and live practice exercises that bring our service standards to life
• Create a training environment that is engaging, high-energy, and consistent
• Develop training materials, scripts, and session guides as the program grows
• Spend the majority of your day in our clubs and front-of-house spaces alongside new hires, not at a desk
• Explore and implement different learning formats (group sessions, one-on-one coaching, video, scenario-based learning) to reach all types of learners
• Track progress and give feedback to new hires and their managers
• Help shape and protect our culture — making sure every new leader feels the Lakeshore energy from day one
• Grow alongside the program — this role has leadership development built into it

What We're Looking For

• Background in hospitality, fitness, or service — you understand what great guest experience looks and feels like
• Someone who thrives on the floor and in the action — energized by being around people all day, not tied to a desk
• Natural connector and communicator — you light up a room and people want to follow your energy
• Coordinator or lead level experience; ready to take the next step into leadership
• Creative thinker who can turn a training concept into something people actually enjoy
• Organized, reliable, and consistent — training only works when it's done the same way every time
• Learner yourself — open to coaching and growing into the leader this role will shape you to be