Training Coordinator - West Side

About the role

Join our team at Goodwill—where your work goes beyond a paycheck and directly supports our mission through life-changing programs like job training, digital skills, disability assistance programs, and high school diplomas for adults! Your efforts make a real difference in people's lives.

Responsibilities

• Support daily store operations by onboarding and training employees.
• Foster a culture of growth, teamwork, and mission integration.
• Ensure every associate is equipped to provide outstanding service, operate efficiently, and uphold Goodwill’s values.
• Conduct dynamic onboarding and training sessions for new and existing employees, introducing them to Goodwill’s mission, values, and operational standards.
• Develop and deliver job-specific training on retail operations, safety, and customer service using a variety of methods (hands-on, classroom, e-learning, mentoring).
• Maintain detailed training records, attendance logs, and evaluation documentation to track employee development and performance outcomes.
• Monitor trainee progress and provide feedback, coaching, and additional support to ensure job readiness and performance excellence.
• Collaborate with management and HR to evaluate and enhance training programs, ensuring alignment with organizational goals and compliance standards.

Requirements

• 1–3 years of experience in training, retail, customer service, or leadership roles; nonprofit experience preferred.
• A high school diploma or equivalent required.
• Strong communication, presentation, and coaching skills with the ability to engage and motivate diverse learners.
• Proficiency in Microsoft Office and/or learning management systems (LMS).
• Excellent organization and time management skills to coordinate multiple training initiatives.
• A commitment to Goodwill’s mission, values, and professional standards of reliability and teamwork.

Qualifications

• Internal applicants are encouraged to apply. To be considered, internal candidates must be in good standing, with no active disciplinary coaching from the last 30 days and a proven record of strong attendance.

Benefits

• Competitive wages
• Bonus eligibility
• Annual merit increase eligibility
• Paid sick time
• Paid vacation days
• 10 paid holidays annually
• Employee health clinics
• Dental
• Medical
• HSA
• Vision
• Retirement plan
• Life insurance
• Student loan forgiveness eligible
• Employee discount
• Mileage reimbursement

Schedule

• 8-hour shift, scheduled for 40-hours per week
• Flexible schedule; availability for store operating hours with potential for occasional evening and/or weekend assistance

Pay

Hourly Rate: $17.25