Training Coordinator
Schedule
Monday‑Friday 8:00 AM‑5:00 PM. Hybrid work in the DMV area: three days on‑site, two days remote.
Pay
$67,000 – $76,000 based on experience.
Benefits
- Comprehensive Medical, Dental & Vision Insurance
- 403(b) Retirement Plan with discretionary employer contribution
- Generous Paid Time Off (Vacation, Holidays & Sick Leave)
- Life Insurance & Short‑Term Disability Coverage
- Employee Assistance Program for personal and professional support
- Wellness Incentives (up to $350 annually)
- Early Pay Access (up to 50% up to $1,000 of earned wages)
- Career Development Opportunities
- Opportunity to shape strategy and drive organization‑wide impact
- Collaborative executive leadership team that values partnership and accountability
- High‑visibility role influencing performance, processes, and outcomes
- Cross‑functional collaboration across operations, finance, and clinical teams
- Culture that empowers leaders to innovate, improve, and build strong teams
Requirements
- Bachelor’s degree or equivalent required
- Five (5) years of administrative and/or project management experience
- Knowledge of learning management systems and online learning required; experience coordinating and hosting live online webinars preferred
- Knowledge of HUD and LIHTC programs desirable
Responsibilities
- Provide logistical and administrative support for the VOANS housing training track at annual meetings, the housing operations learning series, and Housing Operations Shared Leadership Network meetings, including meeting planning and material preparation.
- Coordinate and host live online webinars and virtual training sessions, handling scheduling, registration, technology setup, facilitation support, and attendance tracking.
- Track training completion and prepare reports on participation, compliance with required training, and program effectiveness.
- Manage Housing Quality & Education technology tools, including the VOANS Housing learning management system (LMS) and the Customer Service Hotline; maintain course catalogs, user accounts, enrollments, and completion records; troubleshoot user issues and coordinate with vendors.
- Coordinate customer service requests from residents and external parties, managing, following up on, and reporting delicate issues to the Director of Housing Quality & Education, Affiliates, and the Office of Legal Affairs as appropriate.
- Assist the Director of Housing Quality & Education in developing training standards, policies, and procedures; disseminate information to housing personnel and support monitoring of standards and policy acknowledgment, maintaining accurate distribution and receipt records.
- Provide staff support to the Housing Operations Shared Leadership Network (preparing agendas, meeting materials, and minutes).
- Manage project implementation and other special requests assigned by the Director, Housing Quality & Education.
- Perform all other duties as assigned by the Director, Housing Quality & Education.
About Volunteers Of America National Services
Volunteers of America National Services (VOANS) is a mission‑driven organization dedicated to delivering high‑quality healthcare, housing, and supportive services to those in need across the country. We serve seniors, veterans, individuals with disabilities, and families through innovative programs that promote dignity, independence, and well‑being. With a strong commitment to compassion, integrity, and service, VOANS operates across multiple healthcare and housing settings nationwide. Our teams are united by a shared purpose: to strengthen communities and make a meaningful difference in the lives of those we serve every day. At VOANS we celebrate sharing, encouraging, and embracing diversity, fostering an inclusive environment where everyone feels valued and can do their personal best.