Training Coordinator

Position Summary

The Training Program Manager is responsible for managing the SSMTP Account Manager Training Program and supporting organizational learning initiatives. This role oversees a structured 27-week development journey for new Account Managers, coordinates training activities across the company, and expands the sales learning curriculum into a scalable, role-based program. The position works closely with business leaders, subject matter experts, and supplier partners to deliver high-quality learning experiences that support workforce capability and organizational growth.

Essential Duties And Responsibilities

• Manage the 27-week SSMTP Account Manager Training Program and support participant development throughout the program lifecycle.
• Develop and maintain training schedules, agendas, and learning pathways aligned with onboarding and business objectives.
• Coordinate with internal SMEs, instructors, and external supplier partners to schedule and deliver training sessions.
• Monitor participant progress, attendance, and completion requirements; serve as the primary point of contact for program logistics.
• Manage the annual organizational training calendar, including instructor-led, supplier-led, and company-sponsored programs.
• Oversee training logistics, enrollment, communications, and resource planning for all training events.
• Collaborate with business leaders and branch personnel to identify training needs and schedule learning opportunities.
• Expand the sales training curriculum into a comprehensive, role-based learning program aligned with organizational goals.
• Develop online courses, learning modules, and supporting materials for sales initiatives and strategic programs.
• Record, edit, and manage training content to build a scalable library of learning resources.
• Manage the Learning Management System (LMS), ensuring content accuracy, accessibility, and reporting integrity.
• Partner with subject matter experts to create engaging instructor-led, virtual, and self-paced learning experiences.
• Create job aids, reference guides, assessments, and performance support tools.
• Track and report training participation, completion rates, and learner feedback to evaluate program effectiveness.
• Standardize training documentation, processes, and learning resources across departments and locations.
• Evaluate and recommend learning technologies, delivery methods, and process improvements to enhance the employee learning experience.

Qualifications

• Bachelor’s degree in education, Organizational Development, Human Resources, Business, or related field (or equivalent experience).
• 3–5+ years of experience in training program management, learning & development, or sales enablement.
• Experience managing multi-week or large-scale training programs preferred.
• Strong project management, communication, and organizational skills.
• Proficiency with Learning Management Systems (LMS) and digital learning tools.
• Ability to create engaging training materials, including learning and video content.
• Strong analytical skills with experience evaluating training effectiveness.
• Able to collaborate effectively with SMEs and external partners.
• High attention to detail and ability to manage multiple priorities.