Training Content Developer

About the role

You will be responsible for elevating the quality of client deliverables by designing, improving, and delivering high-impact training content. This role bridges the gap between client requirements and field execution by conducting in-field test sets, meeting with manufacturers to review prototypes, and facilitating both virtual and in-person training sessions.

Responsibilities

• Develop and improve all current and future training materials for Merchandising and Break-Fix programs
• Create training videos and maintain extensive program training guides that serve as the primary resource for field representatives
• Reverse engineer display prototypes to gather technical information required to build accurate training content
• Partner with the Learning Design team to upload new modules and assign training to the appropriate field specialists
• Revise content based on specific and creative feedback from clients and internal stakeholders to ensure absolute clarity
• Collaborate with clients and manufacturers to review display prototypes and provide expert feedback on assembly and maintenance
• Develop presentation decks for conference calls and participate in daily alignment meetings
• Conduct test sets and time studies to provide project time estimates and project time quotes to the operations team
• Travel to national markets and local stores to conduct in-person training with field representatives
• Perform in-store test visits and market visits to gather pertinent information for future projects and survey findings
• Review call forms and provide final approval to ensure field data collection is optimized prior to project launches
• Facilitate virtual training sessions to maintain field proficiency
• Develop relationships with store associates during visits to improve the quality of in-store execution

Requirements

High school diploma or equivalent required; a college degree preferred. 1+ years of previous training experience, specifically in a retail or merchandising environment. 1+ years of experience utilizing video editing software to create instructional content preferred. Strong expertise in MS Office (Excel, Word, PowerPoint, and Outlook) and video editing platforms. Exceptional verbal and written skills with a professional demeanor suitable for client interaction. Excellent focus on accuracy when creating technical guides and reviewing prototypes. Ability to respond supportively to changing project timeframes, circumstances, and stakeholder needs. Proven ability to work through varied issues with honesty and a candid, straightforward manner.

Qualifications

Must be able to travel frequently, including overnight stays and off-hour work as required for market visits. Regularly sit, stand, walk, talk, and drive for business purposes. Ability to lift objects over 50 lbs as required by the position type for display handling and set-ups. Continuous hand/eye coordination and fine manipulation for content creation and software. Must have a valid driver’s license and be able to provide proof of motor vehicle insurance.

Skills & Attributes

• Strong expertise in MS Office (Excel, Word, PowerPoint, and Outlook)
• Exceptional verbal and written skills with a professional demeanor suitable for client interaction
• Excellent focus on accuracy when creating technical guides and reviewing prototypes
• Ability to respond supportively to changing project timeframes, circumstances, and stakeholder needs
• Proven ability to work through varied issues with honesty and a candid, straightforward manner

Benefits

• Medical
• Dental
• Vision
• 401K
• Short Term Disability
• Life Insurance
• Paid Holidays
• Sick Time
• Paid Vacation
• Flexible Spending Account