Training Content Creator

About the role

We are seeking a motivated and organized training content creator to join our Training team.

Responsibilities

• Cultivate and effectively manage long-term, trusting relationships.
• Training Content Development: Create and maintain training materials that support employees and improve day-to-day processes. Content includes, but is not limited to, training aids, videos, presentations and other learning resources.
• Cross-Functional Collaboration: Work closely with Operations, Branching VPs and other subject matter experts to gather input, align on best practices and ensure training content supports business needs.
• Content Maintenance and Accuracy: Regularly review and update training materials to ensure accuracy, consistency and alignment with current systems, policies and procedures.
• Gap Identification: Identify areas where employees may experience confusion or inconsistency and develop content to address those gaps.
• Comply with all regulations as required by law.
• Actively participate in continuing education related to credit union career development.

Qualifications

• Bachelor’s degree preferred but not required.
• Experience training, coaching or developing others.
• Strong written communication skills with high level of attention to detail.
• Ability to develop creative and engaging content that enhances the training experience.
• Excellent communication and interpersonal skills to build relationships across departments.