Training and Development Specialist (Continuous Improvement) - Enterprise Physical Operations

About the role

The Training and Development Specialist plays a critical role in advancing workforce capability within the Enterprise Physical Operations Department at WashU. This position designs, develops, and delivers high-impact training programs with a strong emphasis on technical skill development, data-driven learning outcomes, and continuous improvement. This role supports a diverse workforce by creating scalable, accessible, and differentiated learning experiences that enhance individual and team performance.

Responsibilities

• Design, develop, and deliver technical training programs that support operational excellence, workforce capability, and continuous improvement.
• Facilitate engaging in-person and virtual training sessions using advanced functionality in Zoom and Microsoft Teams, including troubleshooting.
• Develop and manage training content within Workday Learning, including course creation, scheduling, registration, attendance tracking, and reporting.
• Track and analyze key performance indicators (KPIs) to measure training effectiveness and inform continuous improvement strategies.
• Create visually engaging training materials and communications using Canva, Excel, and PowerPoint.
• Collaborate with stakeholders to assess training needs and develop scaffolded and differentiated learning solutions.
• Evaluate training outcomes through assessments and feedback, providing actionable recommendations to leadership.
• Coordinate logistics, including training schedules and room reservations (e.g., Archibus).
• Deliver high-quality customer service while building strong relationships across teams and departments.
• Support strategic workforce development initiatives and perform additional duties as assigned.

Requirements

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• No specific certification/professional license is required for this position.
• Curriculum/Content Development And Workshop Facilitation With Developing Content (3 Years)
• Skills: ARCHIBUS, Articulate Storyline, Conflict Mediation, Cross-Team Collaboration, Cross-Team Communication, Cultural Issues, Curriculum Development, Customer Service, Detail-Oriented, Diversity and Inclusion (D&I), eLearning Tools, Instructional Design, Instructional Techniques, Learning Management Systems (LMS), Learning Metrics, Microsoft Office, Multicultural Environments, Oral Communications, Team Collaboration, Teamwork, Workday Software, Working Independently, Workshop Facilitation, Written Communication, Zoom Video

Qualifications

• Bachelor's degree in Education, Human Resources, Organizational Development, or a related field.
• Hands-on experience with Workday Learning or similar Learning Management Systems (LMS).
• Demonstrated ability to differentiate and scaffold learning content.
• Familiarity with technical training environments within operations, facilities, or similar industries.
• Experience with Canva for creating visual training materials.

Skills

• Not Applicable

Benefits

• Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family: We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.