Continuous Improvement Specialist

Key Responsibilities

• Identify process bottlenecks and opportunities for operational improvement
• Conduct process mapping, workflow documentation, and SOP development and updates
• Support KPI tracking, reporting, and operational data analysis
• Aid in planning and executing integration projects, including timelines and go-live activities
• Maintain dashboards and reporting tools to track risks, deadlines, and project progress
• Cook up coordination with cross-functional teams (Operations, IT, Product, and Customer Support)
• Support issue resolution and follow-up activities tied to improvement initiatives
• Prepare reports, summaries, and documentation for leadership review
• Train, coach, and support employees on new processes and continuous improvement practices
• Support and participate in Kaizen events and continuous improvement workshops

Qualifications

• Strong analytical, organizational, and problem-solving skills
• Excellent communication and documentation abilities
• Experience with Lean, Kaizen, Six Sigma, or other CI methodologies
• Ability to work in a fast-paced, cross-functional environment
• Experience with data analysis tools and dashboard reporting platforms
• Experience supporting operational improvement or process optimization initiatives

Preferred Qualifications

• Experience with methodologies such as Kaizen, 5S, Value Stream Mapping, Root Cause Analysis (RCA), and PDCA (Plan-Do-Check-Act)
• Experience leading Kaizen events or CI workshops
• Familiarity with tools such as Microsoft Project, Power BI or similar platforms

Core Competencies

• Detail-oriented with a strong process-driven mindset
• High level of accountability and follow-through
• Collaborative team player with the ability to influence and coach others
• Passion for improving workflows, creating structure, and driving efficiency

Education & Experience

Bachelor’s degree in business, Engineering, Operations, or related field preferred, 2–5 years of experience in continuous improvement, operations, or process optimization roles