Continuous Improvement Specialist

Your Responsibilities on the Team

• Partner with LTG leadership and cross-functional teams to identify operational inefficiencies, process gaps, and improvement opportunities
• Support and progressively lead CI initiatives, facilitated working sessions, and process optimization efforts under the guidance of CI leadership
• Contribute to the development and maturation of CI-specific process governance standards and delivery frameworks in partnership with CI and PMO leadership
• Support modernization efforts related to project delivery models, GitHub governance, and intake processes — including contributing to the no-code vendor project management model piloted in LTG
• Collaborate with business, technology, architecture, PMO, testing, and vendor teams to streamline cross-functional processes and improve delivery outcomes
• Document current-state and future-state workflows, process maps, standard operating procedures, and governance documentation
• Analyze operational metrics, identify trends, and develop recommendations to improve organizational efficiency and effectiveness
• Support change management and adoption efforts for new processes, tools, and operational standards across LTG
• Define measurement requirements and dashboard specifications that support leadership decision-making, partnering with BI resources to build and validate executive-level portfolio views
• Identify and help mitigate operational risks, bottlenecks, and dependencies impacting strategic initiatives
• Own and maintain the CI team repository – including templates, engagement artifacts, and institutional knowledge – to support team scalability and continuity
• Support the development and execution of CI team visibility and marketing strategy — including wins communication, stakeholder engagement, and intake pipeline development
• Grow toward serving as a trusted partner and advisor to process owners, SMEs, and leadership — independently managing stakeholder relationships from intake through engagement close

Requirements

• Bachelor’s degree in Business, Information Technology, Engineering, Operations, or related field preferred
• 2-3 years of experience in Continuous Improvement, Process Improvement, Business Analysis, Operational Excellence, or related disciplines
• Experience supporting enterprise technology organizations and cross-functional initiatives
• Familiarity with process improvement concepts and structured problem solving approaches
• Demonstrated ability to manage workstreams and drive tasks to completion
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and stakeholder engagement abilities
• Experience with process mapping, workflow analysis, and operational documentation
• Familiarity with tools such as Lucid, GitHub, ServiceNow, Jira, Azure DevOps, Power BI, or similar enterprise platforms is preferred
• Lean, Six Sigma, PMP, Agile, or Continuous Improvement certifications are a plus

Preferred Skills

• Process optimization and workflow automation
• Facilitation and structured working sessions
• Stakeholder communication and relationship building
• Measurement strategy and decision-enabling dashboard requirements
• Data-driven problem solving and root cause analysis
• Change management and organizational adoption
• Enterprise delivery governance
• Cross-functional collaboration
• Strategic thinking and operational planning
• Documentation and process standardization
• Risk and dependency identification