Training and Development Coordinator - ARCHES

About the role

MWVCAA invests in people and their futures to reduce the impacts of poverty. We envision a just future, where our communities are empowered to reach positive outcomes and everyone is respected for their infinite worth. Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. This grant-funded position is located at the ARCHES Project and is renewable based on the continuation of project funding. The team offers growth opportunities and professional development through hands-on experience.

Monday to Friday, day shift with flexibility required.

Responsibilities

• Supports the Training and Staff Wellness Manager in implementing comprehensive learning programs that align with organizational strategic objectives.
• Coordinates logistics for internal staff training and external community partner training events, including scheduling, room reservations, virtual meeting links, and preparation of all physical and digital materials.
• Assists in facilitating onboarding, orientation, and ongoing training sessions for new and existing employees using a wide variety of training methods.
• Supports training calendars and ensures departmental training deliverables are met on schedule.
• Collaborates with program leadership, the Training and Staff Wellness Manager, and cross-functional teams to develop, review, finalize, and continuously improve training materials including SOPs, job aids, manuals, e-learning modules, and instructional videos.
• Organizes and analyzes content to produce clear, user-friendly learning materials, incorporating visuals and identifying opportunities to improve documentation and training processes.
• Utilizes learning management systems (LMS) to enroll employees, track participation, manage completion records, and report on training compliance.
• Ensures all training records are accurate and audit-ready at all times.
• Monitors mandatory training requirements and sends timely reminders to staff to maintain high compliance rates.
• Administers post-training surveys and assessments and compiles data into reports for leadership review.
• Maintains accurate records of participation, completion rates, evaluation results, and retraining requirements.
• Drafts and distributes internal communications including newsletters, emails, and flyers to promote upcoming training and professional development opportunities.
• Prepares quality written reports and complies with agency quarterly and annual reporting requirements as required by the program, agency, and funding sources.
• Models full compliance with MWVCAA Safety Policy.
• May be assigned other responsibilities that further program goals and objectives.
• Consistent punctuality and reliable attendance are essential requirements for this role.
• Ability to work effectively and maintain positive, professional relationships with team members and clients.

Requirements

• Associate's degree in Education, Organizational Design, Administration, Social Services, or a related field.
• One year of experience in training coordination, technical writing, process documentation, or a related role.
• Equivalent combination of education and experience may be considered.
• Driver qualifications are required for this position: valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Candidate must pass pre-employment and random drug/alcohol screenings.

Skills

• Intermediate to advanced computer skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, database software, online tools, video conference platforms, and learning management system (LMS) platforms.
• Demonstrated ability to develop clear, concise work instructions, SOPs, training manuals, and other technical documentation.
• Strong proofreading, editing, and formatting skills with exceptional attention to detail.
• Ability to interview subject matter experts and translate complex processes into user-friendly content for varied audiences.
• Experience incorporating visuals such as diagrams, photos, and charts to enhance learning materials.
• Excellent planning, organization, and time management skills.
• Ability to effectively lead and manage multiple projects while meeting critical deadlines.
• Highly effective interpersonal skills, with demonstrated ability to communicate with diverse groups orally and in writing.
• Ability to work effectively with a team using direct communication, respect, creativity, and emotional intelligence.
• Ability to work both independently and as part of a team.
• Advanced presentation skills with the ability to effectively communicate ideas and concepts.
• Knowledge of adult learning principles and instructional design methodologies.
• Experience in planning, evaluating, and improving training programs is highly valued.

Physical and Mental Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Regularly lift and/or move 10 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling office equipment.
• Occasional driving in all weather conditions to community and agency sites in Polk and Marion counties.
• Regulates emotions during interactions with escalated clients and staff.
• Handles pressures of frequent demands for attention, time, and work tasks.

Work Environment

• Regularly works indoor and outdoor in cold weather, heat, and other extreme climate events.
• Occasionally exposed to outside weather conditions.
• Ability to work outside of normal business hours, including evenings and weekends.
• Occasional exposure to body fluids/biohazards (such as saliva, vomit, and urine).

Benefits

• 401k contribution after 1 year.
• Employee Assistance Program.
• Life insurance.
• Health, Vision, and Dental Insurance.
• For some positions, employees may be eligible for company-sponsored continuing education.