Training and Administrative Support Specialist

Utah County Government employees start every day with the well-being of the entire community in mind, focusing on how they can make the community a better place, who will need their help and protection, and how they can make a difference for someone. We hire smart, compassionate, loyal, ethical, committed, and innovative people.

About the role

Under general guidance and direction of the Business Manager — Information Systems, serves as the department's technology training coordinator by assessing organizational training needs, developing curriculum and instructional materials, maintaining knowledge management resources, coordinating county-wide training initiatives, and delivering instructor-led and virtual technology training to County personnel. Performs routine and complex administrative support work pertaining to financial tracking, accounting, recordkeeping, scheduling, and departmental operations. Serves as the primary front-desk contact for the Information Systems department.

Responsibilities

• Assess organizational training needs for technology systems.
• Develop curriculum and instructional materials for technology training.
• Maintain knowledge management resources.
• Coordinate county-wide training initiatives.
• Deliver instructor-led and virtual technology training to County personnel.
• Perform routine and complex administrative support, including financial tracking, accounting, recordkeeping, and scheduling.
• Serve as the primary front-desk contact for the Information Systems department.

Requirements

• Associate's degree.
• Four (4) years of progressively responsible administrative, instructional support, training coordination, or program support experience, including two (2) years developing instructional materials, coordinating training programs, or delivering employee training in a professional environment.
• Equivalent combinations of education and experience may also be considered.
• Valid driver's license; must obtain a valid State of Utah driver's license within sixty (60) days of employment.
• Must obtain and maintain one or more Microsoft Office Specialist certifications, or other department-approved technology training certifications within twelve (12) months of employment.
• Selected applicants will be required to submit to a pre-employment drug screen and background check.

Preferred Qualifications

• Bachelor's degree in information systems, information technology, business administration, education, organizational development, communications, or a related field.
• Experience designing and delivering instructor-led or virtual training programs for adult learners.
• Experience creating instructional materials, technical documentation, knowledge base articles, and standard operating procedures.
• Experience coordinating employee onboarding, technology adoption initiatives, or organizational training programs.
• Experience presenting to groups and facilitating classroom or virtual learning sessions.
• One or more Microsoft Office Specialist certifications or other instructional or technology-related certifications.
• Advanced proficiency in Microsoft Office applications and Microsoft Teams.
• Documented typing speed at or above forty (40) WPM net.

Benefits

• 100% paid premiums for health insurance.
• Up to 6.2% match in your 401(k).
• Utah Retirement Systems (Pension and 401(k) options).
• Pre-tax savings Health Savings Account (HSA).
• Fourteen (14) paid holidays.
• Dental and vision insurance.
• Employee Assistance Program.

Pay

$27.27 - $31.35 hourly.

Schedule

8 a.m. - 5 p.m. Monday through Friday.