Training Analyst I

About the role

Regularly assesses training needs through on-site visits, job and process analyses, surveys, and audits. Identifies skills or knowledge gaps and collaboratively devises and deploys appropriate training strategies to resolve these gaps. Communicates potential barriers, risks, or delays related to training and the overall learning plan, including challenges related to logistics, change management, and user skill sets. Monitors and evaluates the effectiveness of training programs periodically to recommend and implement ongoing improvements. Facilitates communications to team members with updates and changes in functionality and workflow. Engages in ongoing professional development activities to maintain and enhance job-related knowledge, skills, and competencies. Collaborates with others to deliver effective training to all levels of team members. Deploys a variety of training methods, using creative tools and techniques to achieve excellent comprehension and performance results. Delivers individual, small group, and large group training for new and existing users, including physicians, advanced practice providers, clinical support staff, front office staff, and managerial staff. Coordinates training programs and ensures proper training is assigned to team members before EHR access is granted. Tailors training delivery based on the specific style of adult learners to achieve desired comprehension and proficiency.

Responsibilities

• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Possesses extensive knowledge of adult learning styles and training delivery in support of physician practice operations including adoption of practice management and EHR systems
• Possesses knowledge of how to identify education and training needs in a healthcare setting and participate in related program development and instruction
• Possesses extensive experiencing implementing and coordinating traditional and modern training methods and techniques
• Possesses working knowledge of instructional design theory and implementation
• Demonstrates ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor, and evaluate) within an ambulatory healthcare environment
• Demonstrates ability to develop/make effective presentations and serve as a trainer
• Demonstrates prominent participation in practice management and EHR implementation and/or ongoing support and training programs
• Displays knowledge and skills necessary to deliver quality educational instruction to all levels of staff (including external agencies) in a clear and concise manner
• Possesses ability to communicate effectively (verbally and in writing) with all levels of employees, facilitate group processes and change
• Demonstrates ability to be self-directed with excellent organizational, analytical, writing, and interpersonal skills
• Possesses strong conflict resolution and customer relation skills
• Excels at prioritization and coordination of multiple projects
• Communicates strong understanding of applicable policies and procedures
• Possesses knowledge in healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician workflow, and medical information management
• Demonstrates understanding of revenue cycle and compliance practices
• Experienced in application of Microsoft Office Suite with advanced Microsoft Word and PowerPoint skills, strong Microsoft Excel skills, and familiarity with Microsoft Teams
• Must have a valid driver’s license and reliable form of transportation.

Preferred Qualifications

• EHR implementation and training experience, including but not limited to athenaCollector, athenaClinicals, Cerner PowerChart Ambulatory EHR, and NextGen, particularly in specialty care environments
• Knowledge of quality reporting and physician practice regulatory programs (e.g., PQRS, MACRA, HEDIS, MIPS)
• Expertise in process mapping and process mapping tools, including Microsoft Visio
• Project management experience
• Bachelor’s degree
• Adult learner education/teaching experience

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time Shift Day (United States of America)

Location

1035 RED BUD RD NE, CALHOUN, Georgia 30701

Pay

$47,985.60 – $89,252.80