Training Analyst I

About the role

Our Promise To You – Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by extending the healing ministry of Christ. You will be valued for who you are and the unique experiences you bring to our purpose‑minded team, knowing that together we are even better.

Benefits

• Medical, Dental, Vision Insurance (from Day One)
• Life Insurance
• Disability Insurance
• Paid Time Off (from Day One)
• 403‑B Retirement Plan
• 4 weeks 100% paid parental leave
• Career development opportunities
• Whole person well‑being resources
• Mental health resources and support
• Pet benefits

Schedule

Full‑time, Day shift (United States of America). Work schedule: Monday through Friday, 8:00 AM – 5:00 PM. Travel required within and outside the local market as needed.

Location: 777 S Burleson Blvd, Burleson, TX 76828

Job Description

• Regularly assess training needs through on‑site visits, job and process analyses, surveys, and audits.
• Identify skills or knowledge gaps and collaboratively devise and deploy appropriate training strategies.
• Communicate potential barriers, risks, or delays related to training and the overall learning plan, including logistics, change management, and user skill sets.
• Monitor and evaluate the effectiveness of training programs periodically to recommend and implement ongoing improvements.
• Facilitate communications to team members with updates and changes in functionality and workflow.
• Engage in ongoing professional development activities to maintain and enhance job‑related knowledge, skills, and competencies.
• Collaborate with others to deliver effective training to all levels of team members.
• Deploy a variety of training methods, using creative tools and techniques to achieve excellent comprehension and performance results.
• Deliver individual, small‑group, and large‑group training for new and existing users, including physicians, advanced practice providers, clinical support staff, front office staff, and managerial staff.
• Coordinate training programs and ensure proper training is assigned to team members before EHR access is granted.
• Tailor training delivery based on adult‑learner styles to achieve desired comprehension and proficiency.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Extensive knowledge of adult learning styles and training delivery in support of physician practice operations, including adoption of practice management and EHR systems.
• Ability to identify education and training needs in a healthcare setting and participate in related program development and instruction.
• Extensive experience implementing and coordinating traditional and modern training methods and techniques.
• Working knowledge of instructional design theory and implementation.
• Ability to complete the full training cycle (assess needs, plan, develop, coordinate, monitor, evaluate) within an ambulatory healthcare environment.
• Proficiency in developing effective presentations and serving as a trainer.
• Prominent participation in practice management and EHR implementation and/or ongoing support and training programs.
• Ability to deliver quality educational instruction to all staff levels (including external agencies) clearly and concisely.
• Effective verbal and written communication with all employee levels; facilitation of group processes and change.
• Self‑directed with excellent organizational, analytical, writing, and interpersonal skills.
• Strong conflict resolution and customer‑relation skills.
• Excellent prioritization and coordination of multiple projects.
• Strong understanding of applicable policies and procedures.
• Knowledge of healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician workflow, and medical information management.
• Understanding of revenue cycle and compliance practices.
• Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and familiarity with Microsoft Teams.
• Valid driver’s license and reliable transportation.
• Experience with EHR implementation and training (e.g., athenaCollector, athenaClinicals, Cerner PowerChart Ambulatory, NextGen), especially in specialty care environments (preferred).
• Knowledge of quality reporting and physician practice regulatory programs (e.g., PQRS, MACRA, HEDIS, MIPS) (preferred).
• Expertise in process mapping and process‑mapping tools, including Microsoft Visio (preferred).
• Project management experience (preferred).

Education

• Bachelor’s degree (preferred).

Work Experience

• Experience in adult‑learner education/teaching (preferred).

Physical Requirements

For detailed physical requirements, see: Physical Requirements

Pay Range

$51,833.60 – $96,387.20