Training Analyst I

About the role

This position may require up to 100% travel throughout the WFD region, including Ocala, Tampa, North Pinellas, Davenport, Sebring, Port Charlotte, and Winter Haven. Frequent overnight travel may also be required.

Responsibilities

• Affixes assessments of training needs through on-site visits, job and process analyses, surveys, and audits.
• Identifies skills or knowledge gaps and collaboratively devises and deploys appropriate training strategies to resolve these gaps.
• Communicates potential barriers, risks, or delays related to training and the overall learning plan, including challenges related to logistics, change management, and user skill sets.
• Maintains and enhances job-related knowledge, skills, and competencies through ongoing professional development activities.
• Collaborates with others to deliver effective training to all levels of team members.
• Deploys a variety of training methods, using creative tools and techniques to achieve excellent comprehension and performance results.
• Delivers individual, small group, and large group training for new and existing users, including physicians, advanced practice providers, clinical support staff, front office staff, and managerial staff.
• Coordinates training programs and ensures proper training is assigned to team members before EHR access is granted.
• Tailors training delivery based on the specific style of adult learners to achieve desired comprehension and proficiency.
• Performs other duties as assigned.

Requirements

• Possesses extensive knowledge of adult learning styles and training delivery in support of physician practice operations including adoption of practice management and EHR systems.
• Possesses knowledge of how to identify education and training needs in a healthcare setting and participate in related program development and instruction.
• Possesses extensive experiencing implementing and coordinating traditional and modern training methods and techniques.
• Possesses working knowledge of instructional design theory and implementation.
• Demonstrates ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor, and evaluate) within an ambulatory healthcare environment.
• Demonstrates ability to develop/make effective presentations and serve as a trainer.
• Demonstrates prominent participation in practice management and EHR implementation and/or ongoing support and training programs.
• Displays knowledge and skills necessary to deliver quality educational instruction to all levels of staff (including external agencies) in a clear and concise manner.
• Possesses ability to communicate effectively (verbally and in writing) with all levels of employees, facilitate group processes and change.
• Demonstrates ability to be self-directed with excellent organizational, analytical, writing, and interpersonal skills.
• Possesses strong conflict resolution and customer relation skills.
• Excels at prioritization and coordination of multiple projects.
• Communicates strong understanding of applicable policies and procedures.
• Possesses knowledge in healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician workflow, and medical information management.
• Demonstrates understanding of revenue cycle and compliance practices.
• Experienced in application of Microsoft Office Suite with advanced Microsoft Word and PowerPoint skills, strong Microsoft Excel skills, and familiarity with Microsoft Teams.
• Must have a valid driver’s license and reliable form of transportation.

Skills

• Knowledge of quality reporting and physician practice regulatory programs (e.g., PQRS, MACRA, HEDIS, MIPS).
• Expertise in process mapping and process mapping tools, including Microsoft Visio.
• Project management experience.

Qualifications

• Bachelor's degree [Preferred]
• Experience in adult learner education/teaching experience [Preferred]

Physical Requirements

View physical requirements here

Pay

$47,968.26 - $89,213.41