Trainer, Velocity

About the role

The Trainer I supports learning initiatives by delivering established training modules, facilitating onboarding sessions, and assisting in the creation of instructional materials. This role ensures employees understand core fintech processes, tools, and regulatory requirements.

Responsibilities

• Deliver instructor‑led training sessions (virtual or in‑person) based on provided curriculum.
• Support senior trainers in developing and updating training content and job aids.
• Conduct basic assessments, quizzes, and evaluations to measure learning outcomes.
• Provide 1:1 coaching and support to clients needing additional guidance.
• Maintain training records and ensure documentation is accurate and up to date.
• Assist with logistics such as scheduling, tracking attendance, and preparing materials.
• Gather learner feedback and report improvement suggestions.

Requirements

• Bachelor’s degree or equivalent experience.
• 1–2 years of experience in training, customer service, or operations in banking, or related fintech roles.
• Strong communication and presentation skills.
• Basic understanding of fintech concepts such as digital payments, compliance basics, KYC, or customer operations.
• Ability to learn new systems and processes quickly.
• Detail‑oriented and comfortable with administrative tasks.
• Ability to travel up to 30% of the time.

Preferred qualifications

• Experience with LMS tools, e‑learning platforms, or workflow systems.

Eligibility

Visa sponsorship is not available for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.

Pay

Competitive salary with eligibility for incentive awards based on both individual and business performance.

Benefits

In addition to a competitive salary, this position includes a comprehensive range of benefits. For details, see the Benefits Summary on the company website.