Trainer, Regional Coordinator

Responsibilities

• Provides training and support to Customer Service Representatives for start up and acquisition centers within a designated region.
• Supervises Area Trainers in their training responsibilities within a designated region.
• Familiarizes and re-emphasizes all compliance policies and procedures mandated from the Compliance Officer of the company, and reports infractions to the proper source for resolution.
• Develops and maintains working relationships with Region Managers, Area Managers, and Region Billing and Collection Managers to help assess problem areas and provide support and assist in resolutions.
• Works with Area and Region Managers to identify training goals and create a training plan for the region.
• Reports all training schedules and monthly progress reports to the National Training Coordinator for all Regional and Area training conducted within a region.
• Leads as a member of the LincareNet Region Transition Team for the duration of this phase, including organizing, communicating, and scheduling assessments for the centers to team members and appropriate LincareNet project members.
• Available to participate in the ongoing LincareNet application at various stages of duties.
• Provides follow-up support for centers within a region, including group classroom sessions and individual support as needed.
• Supports all center staff in start-up centers and acquisitions for the LincareNet application.