Regional Trainer

Responsibilities

• Plan, organize, and deliver training to ground support and customer service team members
• Serve as a training consultant within the region, assessing the specific training needs of each location and implementing pre-developed training solutions
• Partner with regional leaders to create strategies that align with local goals, address skill gaps, and enhance team member development, ensuring that training initiatives are effectively implemented and meet both corporate and Operational standards
• Provide technical support and training as required by the operation to GMs, Base Trainers and OJTs
• Onboard and train OJTs to ensure sufficient number of technically trained OJTs in the region
• Lead any technical training of new GSE (purchase / leased)
• Provide daily leadership and direction to the OJT Trainers to ensure the training provided is safety-focused and consistent
• Promote a culture of safety and empowerment
• Work closely with the local training team to ensure all base team members complete required Web Based, Instructor-Led, Virtual Instructor-Led, and On-the-Job Training (OJT)
• Provide regular updates and feedback to local management and their respective Regional Training Manager regarding new hire performance and the progression of training
• Ensure training provided improves work performance and maximizes employee potential
• Ensure required local and regulatory fire authority training is completed promptly
• Ensure all training files are organized, accurate, and maintained within company standards
• Ensure the Master Base Training Document(s)/Base Training Record and New Hire Curriculum Reports are current and accurate
• Overall responsibility and administration of the New Hire Training Process
• Remain current on training updates to include meetings, calls, and documentation
• Provide continuous feedback and/or recommendations to Regional Training Managers to improve the training process
• Conduct regular safety observations and champion safety through instruction and coaching of observations
• Meet with the regional training manager and area safety manager routinely to discuss improvement opportunities
• Perform personnel actions such as assisting with interviewing and hiring OJT Trainers, as well as mentor and train OJT Trainers and monitor their performance to ensure proficiency and confirm expectations are being met
• Responsible for scheduling, training, and appraising new hire performance

Qualifications

• A bachelor's degree in a related field preferred
• A minimum of 5 years of operational experience
• A minimum of 2 years training experience
• Flexibility to travel to locations within the Signature Network – travel up to 60%

Additional Knowledge And Skills

• Language Ability: Read and comprehend documents such as standard operating procedures. Ability to write simple correspondence and routine reports. Ability to effectively present information in one-on-one and small groups of team members within the organization.
• Critical Thinking / Reasoning Ability: Ability to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Decision-Making Authority: Ongoing supervision is provided on an "as needed" basis. Some independent judgment is necessary to select and apply the most appropriate procedures.
• Computer Literacy: Proficient in various programs such as Excel, Word, PowerPoint, Teams, Outlook, LMS Program, SMS Programs, and any other company-required programs.