Regional Trainer

At Ideal Dental, we’re on a mission to revolutionize dental care—and we want you to be part of the journey! As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we’re proud to be clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth.

Why You’ll Love It Here

At Ideal Dental, we’re committed to helping you grow professionally, providing you with opportunities to expand your skills, work with cutting-edge technology, and make a lasting impact on your patients. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work. Join us and be part of a culture where your smile truly matters.

Responsibilities

• Responsible for working production review inventory to meet business needs and Keep Skills Alive (KSA).
• Collaborate with the Operation’s Team Members to develop process workflows, Standard Operating Procedures (SOPs), training materials for workflow process and client requirements.
• Serve as primary User Acceptance Testing (UAT) group on all new implementations.
• Set up and coordinate training meeting/deliveries for business partners.
• Assist with onboarding education programs for new employees and facilitate new hire training classes, both in-person and virtually.
• Assist with travel/orientation set up for new employees.
• Create user manuals, job aids, handouts, and other visual materials to meet the business partner needs.
• Attend meetings to obtain information for use in training programs, or to inform management of training program status.
• Monitor, evaluate, and record training activities and program effectiveness.
• Provide individual coaching (mentoring) for both new hires and tenured team members.
• Evaluate team member competencies and assist with any training to improve accuracy and efficiency in deficient skill areas.
• Evaluate team member’s abilities by administering pre- and post-training assessments.
• Communicate with Operation Leaders regularly regarding overall facility procedures, professionalism, training needs, inventory control, etc.
• Periodic travel to Ideal Dental office locations, if necessary.
• Perform other duties as assigned.

Skills And Competencies

• Proficient with dental software.
• Ability to select and use appropriate training/instructional methods and procedures when learning or teaching new things.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Ability and desire to train others.
• Demonstrated proficiency in OneNote, Microsoft Word, PowerPoint, Excel, WebEx, and Visio.
• Ability to quickly learn newly developed software applications for purposes of training others.
• Knowledge of media production, communication, and dissemination techniques and methods, including alternative ways to inform and keep engagement via written, oral, and visual media.
• Ability to handle multiple projects simultaneously in a fast-paced environment.
• Keeps up-to-date technically and applies new knowledge to the job.
• Ability to provide and represent professionalism in job.
• Working knowledge of HIPAA privacy and Security rules.
• Average manual dexterity in use of a PC, phone, sorting, filing, and other office machines.
• Ability to analyze information and use logic and process to address work-related issues and problems.
• Ability to operate with strong interpersonal skills.
• Ability to demonstrate a customer service orientation.
• Ability to apply problem-solving skills.
• Ability to perform well in a team environment.
• Ability to handle conflict appropriately and constructively.
• Ability to create written processes and new hire and continuing education training materials as needed.
• Ability to perform oral presentations with excellent quality in front of up to 50 people.

Qualifications

• High-School diploma or equivalent required.
• Registered Dental Assistant Certification.
• 5+ years of experience performing in-class or on-the-job training strongly preferred.

Preferred Qualifications:

• Bachelor’s degree preferred.
• LMS experience preferred (Absorb).
• Certified Professional in Talent Development (CPTD) Preferred.
• Experience in developing and maintaining training documentation, including manuals, standard operating procedures (SOPs), and job aids.
• Experience communicating and coordinating with a distributed workforce.
• Experience in applying various adult learning principles, methods, and standards.
• E-learning design authoring tool experience preferred (Articulate and Vyond).
• 5+ years of dental experience preferred.
• May be required to travel based on business needs (Up to 50%).

Benefits

• Medical insurance.
• Discounted dental benefits for the employee, their spouse, and dependent children.
• Paid holidays.
• Paid Time Off (PTO).
• 401K.
• Employee scholarship program.