Regional Coordinator

Job Summary

The Inside Sales Coordinator I is responsible for developing new prospects and interacting with existing customers primarily by phone to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems.

Principle Duties And Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction
• Handles basic issues and problems, and refers more complex issues to higher-level staff
• Solicits sales orders from existing customers via phone
• Develops new customers via "pull" through marketing Phone-Internet
• Affords qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels
• Executes market penetration strategy utilizing web-based sales leads
• Communicates sample needs for customers/dealers/contractors with the plant
• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates
• Helps drive new product sales by communicating unknown products to customers
• Works with account managers to comply with customer requests and to solve customer problems
• Maintains positive relationships with distributors
• Works with Product Managers to enhance sales programs
• Attends shows and product introductions when necessary
• Attends various product trainings, as needed
• Prepares various reports and correspondence as required
• Performs other duties as required

Qualifications

• Minimum of high school graduate
• Minimum 0-2 years of experience, preferably in customer service
• Possesses beginning to working knowledge of subject matter
• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
• Working knowledge of various office equipment (computer, scanner, etc)

Benefits

Available after 60 days: Personal Leave, Medical, Dental and Vision Insurances, 401k, Paid Holidays