Trainer, Food & Beverage - Waterstone Grill

What You Get To Do

• Cooking training for Ambassadors to include facility tours, safety training, and assigned station training
• Ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement
• Communicating with Supervisor and department trainer concerns regarding Ambassador’s progress; Identifying additional training needs
• Conducting necessary training classes and ensuring completion of training materials and paperwork for Ambassador and department records
• Providing answers to Ambassadors to achieve job proficiency
• Aiding other facilities throughout the park as needed
• Maintaining facility integrity by maintaining high levels of quality and cleanliness
• Practicing safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations
• Demonstrating courteous and professional behavior in all work aspects with Ambassadors and guests
• Working as part of a team to increase productivity and provide excellent guest service
• Maintaining a professional appearance that meets grooming standards

What It Takes To Succeed

• Exhibiting effective verbal and written communication skills; speaking comfortably in front of small groups; responding effectively to individual and group questions
• Create and maintain a cooperative team environment, establishing positive behaviors and actions of Ambassadors
• Effectively working within a diverse work environment to meet and exceed guest and Ambassador expectations
• Organizing resources, establishing priorities, and monitoring multiple projects and assignments; results-oriented
• Must be able to walk and stand for long periods of time in extreme weather conditions
• Willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays
• Willing to work as part of a team as well as work independently with little or no supervision
• Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of department trainings
• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service
• Practicing safe work habits including but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations
• Must be willing to comply with all SEA grooming guidelines and employment standards
• Must be able to successfully complete all legal, company, and department training requirements to include but not limited to passing required tests and certifications within established timelines
• Basic computer and audio/visual skills and proficiency in the use of PowerPoint; familiarity with standard computer software programs, i.e., MS Office, Outlook, and Windows
• High School Diploma or Equivalent
• Minimum of three (3) months department experience preferred
• Previous training, teaching, and/or presenting experience a plus

The Perks of the Position

• Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

Company Information

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.