Food & Beverage Trainer

About the role

Busch Gardens is a place of thrills, fun, and positive, lasting memories. This is where you can make a difference!

Responsibilities

• Conduct training for Ambassadors to include facility tours, safety training, and assigned station training.
• Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement.
• Communicate with Supervisor and department trainer concerns regarding Ambassador’s progress; Identify additional training needs.
• Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records.
• Answer questions to achieve job proficiency.
• Aid other facilities throughout the park as needed.
• Maintain facility integrity by maintaining high levels of quality and cleanliness.
• Consistently practice safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.
• Consistently demonstrate courteous and professional behavior in all work aspects with all Ambassadors and guests.
• Work as part of a team to increase productivity and provide excellent guest service.
• Maintain a professional appearance that meets grooming standards.

Requirements

• Effective verbal and written communication skills; speak comfortably in front of small groups; respond effectively to individual and group questions.
• Create and maintain a cooperative team environment, establishing positive behaviors and actions of Ambassadors.
• Work effectively within a diverse work environment to meet and exceed guest and Ambassador expectations.
• Organize resources, establish priorities, and monitor multiple projects and assignments; results-oriented.
• Must be able to walk and stand for long periods of time in extreme weather conditions.
• Willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.
• Willing to work as part of a team as well as work independently with little or no supervision.
• Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of department trainings.
• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
• Consistently practice safe work habits including but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations.
• Must be willing to comply with all SEA grooming guidelines and employment standards.
• Must be able to successfully complete all legal, company, and department training requirements to include but not limited to passing required tests and certifications within established timelines.
• Basic computer and audio/visual skills and proficiency in the use of PowerPoint; familiarity with standard computer software programs, i.e., MS Office, Outlook, and Windows.
• High School Diploma or Equivalent.
• Minimum of three (3) months department experience preferred.
• Previous training, teaching, and/or presenting experience a plus.

Qualifications

• Must be able to lift up to 50 pounds.
• Must be able to work in a fast-paced environment.
• Must be able to work independently and as part of a team.
• Must be able to work in various weather conditions.

Skills

• Customer Service
• Teamwork
• Training
• Communication
• Leadership

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule that includes weekdays, weekends, evenings, and holidays.