Beverage Operations Trainer

Essential Duties And Responsibilities

• Develop and deliver structured training programs for both new and existing bartenders and wait staff, covering key areas such as beverage preparation, service techniques, guest interaction, and operational procedures.
• Research and develop training methods, techniques, manuals, visual aids and other educational materials to align with industry standards.
• Educate staff on casino-specific service standards, including responsible alcohol service, gaming floor etiquette, and state/federal regulations.
• Ensure staff understand and follow health and safety protocols, including proper handling of food and beverages.
• Lead hands-on training sessions and develop upselling techniques for specific positions.
• Assess training needs to design, develop, implement, and evaluate training programs, ensuring they align with departmental goals and objectives.
• Direct daily work activities and inspect completed work for conformance to standards.
• Collaborate with Food and Beverage Management to develop, revise, and implement policies and procedures that align training initiatives with business goals and operational needs.
• Document and maintain training files for team members.
• Serve as a role model for all staff by promoting a culture of engagement, exceptional guest service, and teamwork.
• Address and manage team members’ training concerns.
• Ring and complete all transactions accurately, in compliance with department policy and procedures.

Knowledge And Certification, Skills And Abilities Required

• Knowledge and Certification: High School Diploma/GED or equivalent experience. Proven knowledge of departmental and company policies and procedures. Proven experience as a bartender, wait staff, or similar role in a casino or high-volume hospitality environment. Strong knowledge of mixology, beverage trends, and food and beverage service standards.
• Preferred Knowledge And Certification: TIPS Trainer certification. Previous experience in training or mentoring preferred. Previous experience working with adult learning and skills development and assessment.
• Required Skills: Accurate and detail-oriented. Highly organized and ability to adapt quickly to changing priorities. Strong computer skills (Microsoft Office, Windows). Excellent written, verbal and interpersonal communication skills. Strong conflict resolution skills.
• Required Abilities: Ability to follow established dress code policies and practice good personal hygiene. Ability to interact with guests, coworkers and management in a professional and courteous manner. Ability to speak in a clear, concise and pleasant voice. Ability to develop, implement and present / facilitate training objectives and materials, standard operating procedures and manuals. Ability to deliver training programs and assess learning. Ability to control labor costs.

PHYSICAL DEMANDS

• Must be able to walk and / or stand for periods of up to 8 hours.
• Must have a good sense of balance, and be able to bend and kneel and stoop.
• Must be able to reach and twist occasionally.
• Must be able to push, pull and grasp objects routinely.
• Must have the ability to independently lift up to 50 pounds occasionally.
• Must be able to perform repetitive hand and wrist motions.
• Must have good eye hand coordination.
• Must be able to operate foot pedals.

WORKING ENVIRONMENT

• Work is performed in an office setting and on the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke.
• Occasionally must deal with angry or hostile individuals.