Trainer Customer Operations Specialist

About the role

A new-hire trainer is responsible for onboarding and training new employees, creating and implementing training programs to help them gain the skills, knowledge, and behaviors needed to perform well in their roles and support the company’s objectives.

Responsibilities

• Foster a positive, safe, inclusive, and engaging learning environment.
• Systematically transfer course knowledge and company best practices to ensure incoming agents perform their roles effectively.
• Lead, mentor, and coach prospective agents by providing guidance and feedback to enhance their skills.
• Assess learner progress, track performance, provide feedback, and evaluate the effectiveness of training programs, adjusting as needed.
• Collaborate with subject-matter experts, HR departments, and other stakeholders to ensure training aligns with business objectives.
• Assist with administrative tasks such as scheduling, resource allocation, and documentation.

Requirements

• Excellent written and verbal communication, public speaking, and presentation skills for effectively conveying knowledge.
• Leadership and coaching skills: ability to lead, mentor, motivate, and provide constructive feedback to individuals and teams.
• Instructional design skills: knowledge of learning models, theories, knowledge transfer, and project management.
• Strong organization and planning: effective time management and organizational skills to manage training logistics and resources.
• Commitment to continuous learning: staying updated on training methods and industry trends.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Current subject-matter experience or prior training experience.

About the company

eClerx is a leading provider of productized services, combining people, technology, and domain expertise to amplify business results. The firm delivers business process management, automation, and analytics services to Fortune 2000 enterprises across financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology sectors. Incorporated in 2000 and publicly traded on the Bombay and National Stock Exchanges of India, eClerx employs more than 19,000 people in Australia, Canada, France, Germany, Switzerland, Egypt, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.