Customer Training Specialist
About the Role
JobTread is seeking dedicated individuals to join the Learning & Development Team as a Customer Training Specialist. In this role you will contribute to the strategic development of JobTread's customer journey, focusing on maximizing engagement, increasing retention, and equipping customers with the tools and support needed to build and sustain successful businesses. You will deliver live and recorded training sessions, engage directly with customers, and connect through in‑person workshops, roundtable discussions, and trade show events.
Responsibilities
- Deliver training through live sessions, video tutorials, and interactive workshops to accommodate different learning styles.
- Conduct daily introductory training sessions tailored to construction contractors across various industries.
- Host weekly virtual customer roundtable discussions to promote peer‑to‑peer learning.
- Lead in‑person training sessions through customer workshops and events.
- Produce instructional videos for an online repository of resources.
- Monitor the help‑desk knowledge base, ensuring content remains current and accurate.
- Host customer training webinars for users to learn from one another.
- Participate actively in the JobTread user Facebook group, providing training‑related support.
- Assess the effectiveness of training programs through feedback, surveys, and performance metrics.
- Assist in developing educational resources and communications for new feature releases.
- Occasionally travel to trade shows to conduct on‑site training, assist with sales, and provide on‑demand support at the JobTread booth.
Ideal Candidate Traits
- Strong on‑camera presence with confidence and personality.
- Background in teaching or training with a focus on engaging delivery.
- Ability to respond dynamically to customer needs, including occasional after‑hours sessions.
- Familiarity with the construction industry is a plus.
- Bachelor’s Degree or equivalent experience preferred.
- 1‑2+ years of education and training experience at a SaaS or software company preferred.
- Experience with productivity tools such as Salesforce, Slack, etc., is a plus.
- Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver.
- Strong attention to detail, positive attitude, and clear communication skills.
- Thrives in a dynamic, collaborative environment with a passion for achieving results.
- Organized, thorough, efficient, and completes tasks in a timely manner.
- Excellent first‑impression skills; able to engage customers ranging from individual owners to C‑level executives.
Perks
- Join a small, growing team as an early team member.
- Upward career mobility at a high‑growth startup.
- Opportunity to make an impact and advance career development.
- Creative and entrepreneurial working environment.
- Work daily with successful, smart, and highly motivated people.
- Electronic standing/sitting desks with top‑of‑the‑line secondary monitors.
- Weekly team lunch, happy hours, and other team events.
- Casual dress code.
- Flexible schedule.
Pay
Base salary $80,000‑$90,000 per year plus a $10,000 bonus.
Benefits
- Dental, health, and vision insurance.
- Paid training.
- 401(k) plan with matching.
- Vacation and other paid time off.
- Free access to an onsite workout facility.
About JobTread
JobTread provides end‑to‑end construction management software that helps construction businesses manage all processes from pre‑construction through project completion. The platform includes tools for jobs, team members, documents, photos, customers, vendors, and subcontractors, all in one place, with a budget‑first approach that creates financial transparency at every stage. JobTread’s mission is to leverage technology to create more profitable construction companies. The headquarters are located in Dallas, TX, conveniently off Interstate 635 & Coit Rd.