Trainer

Description Do you love helping people, staying organized, and solving problems? If so, this could be the perfect role for you! We’re looking for a Trainer who thrives in a fast-paced, people-focused environment. You’ll be a key part of our training department—supporting new hires, keeping training organized and compliant, and assisting with classes both in person and virtually. If you have great customer service skills, strong attention to detail, and a personality that shines, we want to hear from you. What You’ll Do Training & Onboarding Support Assist with and conduct training classes (in person & virtual)Support new hires through onboarding and required trainingsHelp improve training sessions using feedback and evaluationsTroubleshoot online training platform issues for employeesEngage learners and create a welcoming training experience Administrative & Customer Service Support Coordinate training dates, locations, instructors, and materialsCreate and maintain a monthly training calendarSchedule, confirm, and remind staff of required trainingsEnter and maintain accurate training and certification recordsAnswer training phone lines and respond to training emailsProcess certification requests and distribute certificates/cardsRun training reports and track compliance requirementsCollect missing documentation from employees as needed Compliance Support Monitor training compliance for field and internal staffCommunicate with employees regarding training requirementsPartner with recruiters and internal teams when compliance issues arise General Office & Team Support Maintain organized filing systems (digital and physical)Track and order training supplies (CPR kits, PPE, Red Cross materials, etc.)Assist with special projects as needed Requirements What We’re Looking For Strong customer service skills — you enjoy helping people and solving problemsComfortable speaking on the phone, virtually, and eventually in front of groupsOrganized, detail-oriented, and able to juggle multiple prioritiesConfident communicator with a friendly, approachable personalityTech-comfortable and able to troubleshoot basic online training issuesWillingness to learn and grow into training facilitationTeam-oriented with a positive, can-do attitude Experience & Requirements 2 years post-high school education or equivalent experience (customer service, admin, HR, training, caregiving, or office support)Basic knowledge of Microsoft Office (Outlook, Word, Excel)Valid driver’s licenseAbility to sit/stand for extended periodsOccasional evenings, weekends, and local travel for trainings