Trainer

About the role

At Chick-fil-A DFW Airport, being a Trainer is more than just a job—it’s an opportunity to lead by example, develop others, and help build a culture of excellence, hospitality, and continuous growth. In our fast-paced airport environment, Trainers play a critical role in onboarding and developing new team members while ensuring operational standards, guest service expectations, and food quality requirements are consistently achieved.

Responsibilities

• Train and onboard new Front of House and Back of House team members
• Demonstrate and reinforce Chick-fil-A service, food quality, and operational standards
• Provide hands-on coaching and real-time feedback during shifts
• Support team member development through observation, instruction, and encouragement
• Maintain cleanliness, organization, and food safety standards throughout the restaurant
• Auxiliary support with guest service and kitchen operations as needed
• Ensure team members follow proper procedures, recipes, and safety guidelines
• Monitor training progress and communicate development opportunities to leadership
• Lead by example through professionalism, accountability, and a positive attitude
• Support both Front of House and Back of House teams during high-volume periods
• Uphold Chick-fil-A standards, policies, and appearance guidelines
• Perform additional duties as assigned

Qualifications

• High school diploma or GED preferred
• Previous Chick-fil-A, restaurant, customer service, or food service experience preferred
• Prior training, coaching, or leadership experience is a plus
• Ability to work in a fast-paced, high-volume environment
• Strong communication, teaching, and interpersonal skills
• Strong attention to detail and commitment to operational excellence
• Dependable, adaptable, and team-oriented
• Ability to stand for long periods and lift up to 25 pounds regularly
• Availability to work flexible schedules, including weekends and holidays

What We're Looking For

• Passion for developing and supporting others
• Strong work ethic and positive attitude
• Excellent communication and leadership skills
• Ability to coach, motivate, and inspire team members
• Confidence in providing direction and feedback
• Team-first mindset and willingness to lead by example
• Commitment to Chick-fil-A's culture of service, excellence, and respect
• Consistency, reliability, and accountability