Trainer

Responsibilities

• Independently facilitates the standardized Onboarding Core Curriculum for new hires.
• Deliver ILT sessions during Weeks 2–4 as deployed by Enablement Partners, covering role-based and operational content.
• Facilitate hands-on exercises, simulations, and scenario-based learning activities.
• Track trainee progress, milestones, and provide structured performance feedback.
• Deliver ongoing training programs and skill development workshops as needed.
• Update content to reflect process improvements, QA findings, and SME input.
• Collaborate with SMEs, WFM, and department leads to ensure training meets operational goals.
• Communicate progress and performance observations to stakeholders.

Ongoing Training & Development

• Gather and analyze trainee feedback to improve training effectiveness.
• Recommend enhancements to content, delivery methods, and training workflows.

Continuous Improvement & Feedback

• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Skills & Knowledge

• Proven knowledge of training facilitation and group engagement techniques.
• Hands-on experience with adult learning theory and instructional delivery.
• Demonstrated ability to conduct learning needs analysis and support assessments.
• Effective feedback and coaching techniques.
• Familiarity with LMS platforms and content management tools.
• Documentation and progress tracking.
• Cross-functional collaboration and communication.

Previous Experience

• 2 – 5 years of professional experience in customer success or related roles.
• Experience in fintech or SaaS environments preferred.

Education / Professional Training

• Bachelor’s degree in Business, Education, Communications, Psychology, or a related field required.
• Train-the-Trainer (TTT) Certification, CompTIA CTT+ (Certified Technical Trainer), LinkedIn Learning or ATD micro-credentials in Facilitation or Instructional Design certifications preferred.

Benefits

• Medical, Dental and Vision Insurance.
• 401k with company match.
• RSUs.
• Paid vacation, 10 company holidays, sick time, and volunteer time off.
• Employee Resource Groups to build community and inclusion at work.
• Monthly cell phone and internet stipend.
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development.

Compensation

Our base pay range is $59,000-75,000+ for this role. Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan. Offers will be reflective of the candidate’s location and experience.

Work Authorization

All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com. Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

Equal Employment Opportunity

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Company Information

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.