Train Attendant - 164773 - Chicago, IL

About the role

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. This position is responsible for ensuring a safe, comfortable, and pleasant journey for our coach and sleeping car passengers. The Train Attendant can work either coach or sleeping cars. Coach Car Attendants will be required to keep assigned train cars clean for the duration of the trip, including maintenance of all restrooms. Sleeping Car Attendants will be required to offer passengers all first-class amenities, make beds, change linen, and keep the restroom and shower area clean and sanitary for the duration of the trip. Must be willing to give special assistance to elderly and disabled passengers who are boarding and detraining. Will be responsible for assisting passengers who are boarding/detraining, including assistance with baggage. Must load/unload supplies and maintain an inventory of supplies.

Responsibilities

• Ensure a safe, comfortable, and pleasant journey for coach and sleeping car passengers.
• Work either coach or sleeping cars.
• Coach Car Attendants: keep assigned train cars clean for the duration of the trip, including maintenance of all restrooms.
• Sleeping Car Attendants: offer passengers all first-class amenities, make beds, change linen, and keep the restroom and shower area clean and sanitary.
• Give special assistance to elderly and disabled passengers boarding and detraining.
• Assist passengers boarding/detraining, including assistance with baggage.
• Load/unload supplies and maintain inventory of supplies.
• Perform dining car service and side work as directed by the Lead Service Attendant to provide a quality dining car experience.

Requirements

• Food and beverage handling experience.
• Cash handling and customer contact experience.
• Experience in housekeeping.
• Must be at least 21 years of age upon completion of classroom training (due to service of alcoholic beverages).
• Successfully complete a customer service aptitude testing instrument.
• Successfully complete drug screening and pre-employment medical exam.
• Must be able to lift heavy items.
• Must be able to work while standing for long periods of time.
• Must be able to work a variety of hours and days off, including up to eight days away from home crew base.
• Demonstrate a friendly, outgoing, and courteous disposition.
• Must wear company-provided uniform, comply with company gro