Lead Service Attendant - 90348671 - Chicago

Summary Of Duties

The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that results in exceeding customer expectations.

Essential Functions

• Works in a fast-paced environment onboard trains.
• Covers work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers.
• Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements.
• Functions independently while simultaneously supporting the service staff.
• Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions.
• Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs.
• Responsible for the security, sale, safe handling and accounting of food and beverage products.
• Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds.
• Adheres to uniform and grooming requirements.
• Prepares associated paperwork.
• Utilizes a cash register or similar point of sale device and follows established accounting procedures.

Minimum Qualifications

• Must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics.
• Work experience must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor.
• Must have satisfactory attendance and safe work record.
• High school diploma or GED Required.
• Must be at least 21 years of age upon completion of classroom training (due to service of alcoholic beverages).
• Be able to lift 50lbs.
• Be able to work while standing for long periods of time.
• Be able to work a variety of hours and days off, including up to six to eight days away from home crew base.
• Demonstrate a friendly, outgoing, and courteous disposition.
• Must have prior satisfactory work performance.

Preferred Qualifications

• Prior experience working in a team service environment.
• Some experience in a food/beverage environment, restaurant, travel, and/or hospitality industries.

Communication And Interpersonal Skills

Must have excellent verbal and written communication skills.

Pay

The hourly range is $21.00 – $21.00 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).

Health and Wellbeing

• Financial and Retirement Work and Family Life Support
• Health, Dental, and Vision Insurance
• 401K
• Rail Pass Privileges
• Wellness Programs
• Railroad Retirement Benefits
• Employee Assistance Program
• Medical Plan
• Opt-out Credit Life Insurance
• Commuter and Flexible Spending Accounts

Requisition ID

167305

Posting Location(s)

Illinois

Relocation Offered

No

Travel Requirements

Up to 100%