Lead Service Attendant - 90348560 - Boston

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public, and our operating environment is our priority, and the success of our railroad is due to our employees.

About the role

The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that results in exceeding customer expectations.

Responsibilities

• Works in a fast-paced environment onboard trains.
• Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers.
• Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements.
• Functions independently while simultaneously supporting the service staff.
• Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions.
• Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs.
• Responsible for the security, sale, safe handling, and accounting of food and beverage products.
• Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds.
• Adheres to uniform and grooming requirements.
• Prepares associated paperwork.
• Utilizes a cash register or similar point of sale device and follows established accounting procedures.

Requirements

• Must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics.
• Work experience must demonstrate strong, clear, and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor.
• Must have satisfactory attendance and safe work record.
• High school diploma or GED.
• Must be at least 21 years of age upon completion of classroom training (due to service of alcoholic beverages).
• Be able to lift 50 lbs.
• Be able to work while standing for long periods of time.
• Be able to work a variety of hours and days off, including up to six to eight days away from home crew base.
• Demonstrate a friendly, outgoing, and courteous disposition.
• Must have prior satisfactory work performance.

Preferred Qualifications

• Prior experience working in a team service environment.
• Some experience in a food/beverage environment, restaurant, travel, and/or hospitality industries.

Skills

• Excellent verbal and written communication skills.

Pay

The hourly range is $21.00 – $21.00 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).

Benefits

• Health, Dental, and Vision Insurance
• 401K
• Rail Pass Privileges
• Wellness Programs
• Railroad Retirement Benefits
• Employee Assistance Program
• Medical Plan Opt-out Credit
• Life Insurance
• Commuter and Flexible Spending Accounts
• No-cost Personal Health Advocate
• No-cost Financial Advisor Session
• Fertility and Family Building Benefits

Some benefits are subject to the collective bargaining agreement.