Traffic Signal Product Specialist [Southern FL]

About the role

The Traffic Signal Product Specialist will deliver exceptional field service for Iteris solutions, including advanced detection and ITS equipment. This role involves providing top-tier support and post-sale services, conducting on-site and phone-based troubleshooting, system turn-on, and support of Iteris detection and signal-related ITS devices. Responsibilities also include executing installation, maintenance, and repair services for Iteris equipment under maintenance/service contracts, ensuring safety standards are upheld, and fostering strong client relationships.

Responsibilities

• Deliver top-tier support and post-sale services to exceed client expectations
• Provide comprehensive on-site and phone-based troubleshooting, system turn-on, and support of Iteris detection and signal-related ITS devices
• Execute installation, maintenance, and repair services for Iteris equipment under maintenance/service contracts, emphasizing responsiveness and accountability
• Foster strong client relationships by delivering professional, timely, and effective technical solutions
• Regularly travel (up to 50% overnight) to ensure optimal on-site project support

Requirements

• A High School Diploma required
• IMSA Level I Certification (or the ability to obtain) required
• IMSA Work Zone Safety certification highly preferred
• Minimum of 3 years of field-based technical support experience with traffic signal – ITS equipment (e.g., cabinets, controllers, detection systems)
• Proven track record working with ITS equipment, whether for a manufacturer or in a municipal/contractor role
• Demonstrated ability to provide exceptional service, professionalism, and effective communication in high-stakes environments
• Self-motivated, team-oriented professional with strong organizational skills and a commitment to continuous improvement
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) is essential
• Must hold an acceptable driving record and be able to travel extensively

Qualifications

• High School Diploma required
• IMSA Level I Certification (or the ability to obtain) required
• IMSA Work Zone Safety certification highly preferred
• Minimum of 3 years of field-based technical support experience with traffic signal – ITS equipment (e.g., cabinets, controllers, detection systems)
• Proven track record working with ITS equipment, whether for a manufacturer or in a municipal/contractor role
• Demonstrated ability to provide exceptional service, professionalism, and effective communication in high-stakes environments
• Self-motivated, team-oriented professional with strong organizational skills and a commitment to continuous improvement
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) is essential
• Must hold an acceptable driving record and be able to travel extensively

Skills

• Exceptional customer service skills
• Technical expertise with traffic signal and ITS equipment
• Ability to troubleshoot and resolve complex issues
• Strong organizational and time management skills
• Proficiency with Microsoft Office Suite
• Ability to work independently and as part of a team
• Knowledge of safety protocols and regulations

Benefits

• Quarterly Sales Commissions
• 401(k) with immediate matching and no vesting period
• Open Paid-Time-Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Education assistance program

Pay

Iteris anticipates paying a base salary between $73,300 and $81,700 for this role. Actual pay offered may be below or above these amounts, depending on the individual’s job-related knowledge, skills, and experience.

Schedule

Regular travel (up to 50% overnight) to ensure optimal on-site project support.

Contact Information

For more information about Iteris, visit their website at www.iteris.com. For more information about the Almaviva Group, visit their website at www.almaviva.it.

About Iteris

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally.

About the Almaviva Group

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media.

Equal Opportunity Employer

Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.