Traffic Management Center Operator (Flexible Availability Required)
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use headings that match content: "About us", "Job Description" maybe "Responsibilities", "What you bring to the table" maybe "Requirements" or "Qualifications", "Our working environment" maybe "Work Environment" but not in list; we can still use heading if content present. Must not create sections with filler. Must preserve all substantive info. Remove boilerplate etc. There's no explicit Pay, Benefits, Schedule mentioned except benefits mentioned in About us: "highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program." That's benefits. So we should include a Benefits section with that info. Also schedule: mention alternate work schedules including weekends and night shifts essential. So we can include Schedule section. Pay: not mentioned, so omit.
We need to use - for any list of duties/requirements/benefits. So for responsibilities list we should use ul li. For requirements list also ul li. For benefits list also ul li.
We need to use
for prose.
We must not repeat job title as heading. No Job ID.
We must not include cookie/navigation/legal/EEO etc. Not present.
We need to preserve all substantive information. Let's extract.
About us paragraph: "I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program."
We can split into About us paragraph and Benefits list.
Job Description: list of duties. We'll create Responsibilities section with ul li each duty.
What you bring to the table: requirements: Associate degree preferred, 0-3+ years experience required, plus qualities: ability to interact with colleagues in self-managed team, multitask, problem solve, implement innovative processes, remain calm under pressure, coordinate real time activities, good teamwork, active working attitude, computer skills proficiency especially Microsoft Office.
Our working environment: details about alternate work schedules, office quiet, communication, sitting/walking, occasional long hours, vision abilities, lift up to 25 pounds, reasonable accommodations.
We'll create sections: About us, Responsibilities, Requirements, Benefits, Schedule, Work Environment (maybe "Working Environment").
But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we can use other headings if needed? The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning examples, not exclusive. So we can use other headings as appropriate. But better to map to these standard headings where possible.
We have About us -> could be About the role? But About us is about company, not role. Could still use About the role heading but content is about company; maybe better to use About us heading. The instruction didn't forbid other headings, just gave examples. So we can use About us.
Responsibilities: matches.
Requirements: matches.
Qualifications: maybe we could put education/experience under Qualifications. But we also have Skills: computer skills. Could separate.
Benefits: matches.
Schedule: matches.
Working Environment: could be a separate heading like Work Environment.
We must not create sections with filler. All have content.
Now format.
We'll output:
About us
... paragraph ...
Benefits
- highly competitive insurance benefits
- Paid Time Off
- matching 401(k) program
Responsibilities
- Serve as the point of contact for third parties requiring assistance on the I-77 Express Lanes Project (general public, NCDOT, NCDOT TMC, emergency responders, etc.), and dispatching incident support when needed
- Monitor CCTV from within the Traffic Management Center (TMC) and dispatch support personnel to remove abandoned vehicles, assist stranded motorists, and provide incident management support
- Refer calls concerning customer comments and/or complaints to the Corporate Affairs Department
- Assist to process and input data into the maintenance management system and generate monthly and quarterly reports
- Maintain an accurate record of events and log data
- Assist in the efficient transfer of data, activities, and schedules
- Prepare routine and complex correspondence including letters, memoranda, and reports
- Assist in the preparation of operating procedures, procurement and purchase processes
- Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
- Establish and maintain filing systems and support document control
- Coordinate, collect and prepare information packet required for submittal of insurance claims
- Provide human resources administrative functions for the O&M department
- Responsible for coordinating meeting arrangements
- Greet visitors, field calls, and take messages
- Other administrative/support duties as assigned
Requirements
- Associate degree from an accredited college or university is preferred in related transportation / technical field, or directly relative experience in a TMC environment
- 0-3+ years of experience required, in a transportation, public safety, or commercial operations environment or similar
Skills
- Ability to interact with colleagues in a self-managed team structure
- Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure
- Ability to coordinate real time activities and initiate immediate priorities, for self and support
- Good teamwork skills and active working attitude required
- Must be able to demonstrate computer skills proficiency, especially with respect to Microsoft Office and other PC based programs
Schedule
- Ability and willingness to work alternate work schedules, including weekends and night shifts will be essential
Work Environment
Our office is typically quiet with low noise levels; however, you will often hear employees laughing and talking amongst themselves. Effective communication will be key for this role and will require you to talk and hear others. You will probably spend a majority of your time sitting and/or walking around the office, whether to visit a co-worker or make it to a meeting on time and there may be occasional long hours to put in if you are diligently working to complete a project and finish a report. Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer and clearly interpret events on the video wall. There could be a time when you may need to lift and/or move up to 25 pounds, but not very often. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Check we didn't miss any info: The About us paragraph includes the benefits sentence; we moved benefits to separate list but we should not duplicate. We removed the benefits sentence from About us paragraph to avoid duplication. However we must preserve all substantive information; moving it to Benefits section is fine as long as we keep the info. We removed the sentence about benefits from About us paragraph; we need to ensure we didn't lose any other info. The About us paragraph originally ended with "And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program." We removed that sentence. We should keep the rest of About us paragraph without that sentence. Let's craft About us paragraph without that sentence.
Original About us: "I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program."
We remove final sentence. So About us paragraph becomes up to "we achieve milestones constantly." Let's ensure we keep the period.
Thus About us paragraph: "I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly."
Now Benefits section as list.
Check we didn't miss any other info: The "What you bring to the table" includes also "With success comes a high level of professionalism. We already know you possess the following qualities, but we just wanted to remind you of what is important to I-77:" then list of qualities. We captured those in Skills section. Good.
Also "Finally, in a technology-driven world, it is important to know your way around a computer. For this role, it will be important to know the basics of the following: Must be able to demonstrate computer skills proficiency, especially with respect to Microsoft Office and other PC based programs" we included.
Now "Our working environment:" we captured.
Check we didn't miss "The operator position is the eyes and ears for detection and management of all activities being
for prose. We must not repeat job title as heading. No Job ID. We must not include cookie/navigation/legal/EEO etc. Not present. We need to preserve all substantive information. Let's extract. About us paragraph: "I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program." We can split into About us paragraph and Benefits list. Job Description: list of duties. We'll create Responsibilities section with ul li each duty. What you bring to the table: requirements: Associate degree preferred, 0-3+ years experience required, plus qualities: ability to interact with colleagues in self-managed team, multitask, problem solve, implement innovative processes, remain calm under pressure, coordinate real time activities, good teamwork, active working attitude, computer skills proficiency especially Microsoft Office. Our working environment: details about alternate work schedules, office quiet, communication, sitting/walking, occasional long hours, vision abilities, lift up to 25 pounds, reasonable accommodations. We'll create sections: About us, Responsibilities, Requirements, Benefits, Schedule, Work Environment (maybe "Working Environment"). But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we can use other headings if needed? The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning examples, not exclusive. So we can use other headings as appropriate. But better to map to these standard headings where possible.
We have About us -> could be About the role? But About us is about company, not role. Could still use About the role heading but content is about company; maybe better to use About us heading. The instruction didn't forbid other headings, just gave examples. So we can use About us.
Responsibilities: matches.
Requirements: matches.
Qualifications: maybe we could put education/experience under Qualifications. But we also have Skills: computer skills. Could separate.
Benefits: matches.
Schedule: matches.
Working Environment: could be a separate heading like Work Environment.
We must not create sections with filler. All have content.
Now format.
We'll output:
About us
... paragraph ...
Benefits
- highly competitive insurance benefits
- Paid Time Off
- matching 401(k) program
Responsibilities
- Serve as the point of contact for third parties requiring assistance on the I-77 Express Lanes Project (general public, NCDOT, NCDOT TMC, emergency responders, etc.), and dispatching incident support when needed
- Monitor CCTV from within the Traffic Management Center (TMC) and dispatch support personnel to remove abandoned vehicles, assist stranded motorists, and provide incident management support
- Refer calls concerning customer comments and/or complaints to the Corporate Affairs Department
- Assist to process and input data into the maintenance management system and generate monthly and quarterly reports
- Maintain an accurate record of events and log data
- Assist in the efficient transfer of data, activities, and schedules
- Prepare routine and complex correspondence including letters, memoranda, and reports
- Assist in the preparation of operating procedures, procurement and purchase processes
- Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
- Establish and maintain filing systems and support document control
- Coordinate, collect and prepare information packet required for submittal of insurance claims
- Provide human resources administrative functions for the O&M department
- Responsible for coordinating meeting arrangements
- Greet visitors, field calls, and take messages
- Other administrative/support duties as assigned
Requirements
- Associate degree from an accredited college or university is preferred in related transportation / technical field, or directly relative experience in a TMC environment
- 0-3+ years of experience required, in a transportation, public safety, or commercial operations environment or similar
Skills
- Ability to interact with colleagues in a self-managed team structure
- Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure
- Ability to coordinate real time activities and initiate immediate priorities, for self and support
- Good teamwork skills and active working attitude required
- Must be able to demonstrate computer skills proficiency, especially with respect to Microsoft Office and other PC based programs
Schedule
- Ability and willingness to work alternate work schedules, including weekends and night shifts will be essential
Work Environment
Our office is typically quiet with low noise levels; however, you will often hear employees laughing and talking amongst themselves. Effective communication will be key for this role and will require you to talk and hear others. You will probably spend a majority of your time sitting and/or walking around the office, whether to visit a co-worker or make it to a meeting on time and there may be occasional long hours to put in if you are diligently working to complete a project and finish a report. Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer and clearly interpret events on the video wall. There could be a time when you may need to lift and/or move up to 25 pounds, but not very often. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Check we didn't miss any info: The About us paragraph includes the benefits sentence; we moved benefits to separate list but we should not duplicate. We removed the benefits sentence from About us paragraph to avoid duplication. However we must preserve all substantive information; moving it to Benefits section is fine as long as we keep the info. We removed the sentence about benefits from About us paragraph; we need to ensure we didn't lose any other info. The About us paragraph originally ended with "And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program." We removed that sentence. We should keep the rest of About us paragraph without that sentence. Let's craft About us paragraph without that sentence. Original About us: "I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program." We remove final sentence. So About us paragraph becomes up to "we achieve milestones constantly." Let's ensure we keep the period. Thus About us paragraph: "I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly." Now Benefits section as list. Check we didn't miss any other info: The "What you bring to the table" includes also "With success comes a high level of professionalism. We already know you possess the following qualities, but we just wanted to remind you of what is important to I-77:" then list of qualities. We captured those in Skills section. Good. Also "Finally, in a technology-driven world, it is important to know your way around a computer. For this role, it will be important to know the basics of the following: Must be able to demonstrate computer skills proficiency, especially with respect to Microsoft Office and other PC based programs" we included. Now "Our working environment:" we captured. Check we didn't miss "The operator position is the eyes and ears for detection and management of all activities being