Traffic Incident Management Coordinator II - Transportation Market

About Us

At Gresham Smith, we call it Genuine Ingenuity. Our culture is the cornerstone of who we are, and our people are at the heart of everything we do. United by our Core Purpose—to plan, design, and consult to create healthy and thriving communities—we deliver innovative solutions for life’s essential infrastructure and institutions. What sets us apart is our dedication to care for our people, our clients, and the places we call home. We are more than a team of professionals—we’re a community built on commitment, integrity, respect, and teamwork.

About You

• Bachelor’s degree in a relevant field with at least 20 years of related experience; or 25 years of experience in law enforcement, incident management, fire services, or emergency response
• Minimum of 4 years supporting a statewide or regional Traffic Incident Management Program
• Experience in contract management and staff supervision
• Advanced technical writing and technical reporting skills
• Proficiency in Microsoft Office, particularly Word and Excel
• Strong attention to detail
• Excellent organizational and time management skills
• Able to develop and maintain strong interpersonal relationships
• Flexibility to support client project activities outside normal business hours as needed
• Most importantly, you bring genuine curiosity, creativity, and a collaborative spirit—someone who wants to do great work with great people.

About The Role

• Support and facilitate statewide and regional strategic Traffic Incident Management (TIM) activities including delivering first responder training, conducting research and data analysis, generating reports, recommending program enhancements, and leading coordination among clients and stakeholders
• Manage TIM programs such as quick clearance initiatives and innovations, conducting after-action reviews, planning and facilitating program meetings, and leading outreach activities
• Provide technical assistance, advice, data analytics, reporting, and guidance on statewide and regional incident management initiatives
• Participate in or lead regional TIM, towing and recovery incentive programs, and other stakeholder and internal meetings
• Collaborate with and support analysts statewide to maintain operational continuity when resources are limited
• Perform other duties as assigned by your supervisor

Benefits

• Professional Growth: In-house Learning, Tuition Reimbursement, Licensure Support, Professional Organization Engagement
• Culture that Cares: 93% of employees say they feel cared for, and 96% are confident in our future success
• Competitive Benefits: Flexible Schedules & Generous PTO, Healthcare (Medical, Dental, Vision, Wellness Programs), 401(k) with Company Match, Short- & Long-term Disability, Paid Life & AD&D, Supplemental, Critical Care, Pet, Legal & ID Theft Insurance, Family Planning and Parental Leave, Mass/Public Transit Program, Telemedicine and Employee Assistance Program

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