Traffic Incident Management Specialist - Transportation Market

About Us

At Gresham Smith, we call it Genuine Ingenuity. Our culture is the cornerstone of who we are, and our people are at the heart of everything we do. United by our Core Purpose—to plan, design, and consult to create healthy and thriving communities—we deliver innovative solutions for life’s essential infrastructure and institutions. What sets us apart is our dedication to care for our people, our clients, and the places we call home. We are more than a team of professionals—we’re a community built on commitment, integrity, respect, and teamwork.

About You

• Associate degree in a relevant field, or equivalent qualifications with 3–4 years of experience in traffic operations, incident management, law enforcement, and/or emergency response
• Proficiency in Microsoft Office applications, particularly Word and Excel
• Strong attention to detail
• Excellent organizational and time management skills
• Able to establish and maintain effective interpersonal relationships
• Flexibility to support client project activities outside normal business hours as needed
• Most importantly, you bring genuine curiosity, creativity, and a collaborative spirit—someone who wants to do great work with great people.

About The Role

• Support and facilitate statewide and regional strategic Traffic Incident Management (TIM) activities including first responder training, research, data analysis, report generation, program improvement recommendations, and coordination between clients and stakeholders
• Assist with TIM programs such as quick clearance initiatives, innovations, after-action reviews, program meetings, and outreach activities
• Provide technical assistance, advice, data analytics, reporting, program enhancement recommendations, and guidance related to statewide and regional incident management initiatives
• Participate in or lead regional TIM meetings, towing and recovery incentive programs, and other stakeholder and internal meetings
• Collaborate with team members to maintain operational continuity when stationed resources are limited
• Perform other duties as assigned by the supervisor

Benefits

• Professional Growth: In-house Learning, Tuition Reimbursement, Licensure Support, Professional Organization Engagement
• Culture that Cares: 93% of employees say they feel cared for, and 96% are confident in our future success
• Competitive Benefits: Flexible Schedules & Generous PTO, Healthcare (Medical, Dental, Vision, Wellness Programs), 401(k) with Company Match, Short- & Long-term Disability, Paid Life & AD&DS, Supplemental, Critical Care, Pet, Legal & ID Theft Insurance, Family Planning and Parental Leave, Mass/Public Transit Program, Telemedicine and Employee Assistance Program

Pay

Compensation and benefits are competitive and commensurate with experience.

Schedule

Flexible schedules are available.