Traffic Customer Service and Data Enttry Operator

About the Role

Maldonado-Burkett, LLP (M-B), a Texas based Engineering firm established in 2007, has an immediate opening in Thomaston, GA for a Traffic Customer Service and Data Entry Operator / CHAMP Dispatcher. M-B nurtures a culture where team members are supported, included, and empowered to make meaningful decisions. We have steadily grown to six offices across Texas and Georgia with more than 100 team members. We offer generous opportunities for career development and growth.

What We Are Looking For

This is an entry-level role that provides on-the-job training. The position necessitates physical presence at the client's location with limited prospects for remote or work-from-home opportunities, subject to the client's needs or requirements. Any modifications to reporting location or method will be determined by the client's requirements.

Location: Thomaston, GA (District 3 Operation Center)

Job Type: Full-Time, Hourly, On-site

Salary: $17.80/hr (commensurate on experience/qualifications)

Since operations are conducted 24/7/365, employees may be required to work holidays, weekends, and special events. This site is not accessible via public transportation; reliable transportation will be a requirement.

Responsibilities

• Answer all calls that come into the 511GA system from the traveling public, regarding stalled vehicles, signals not working properly, debris in roadway, etc.
• Provide outstanding customer service when responding to customer calls.
• Work with GDOT personnel for all signal and maintenance-related issues on all state routes and Interstates within the 31 counties of the district.
• Detect and manage traffic incidents and reports of roadway maintenance needs from multiple sources by managing and directing calls to appropriate responding resources, such as CHAMP, local police, GSP (Georgia State Patrol), ATMC (Atlanta Traffic Management Center), and GDOT personnel.
• Ensure all roadway incidents are entered and managed in ATMC's NaviGAtor system and tracked accordingly.
• Maintain all construction events across the entire state of Georgia excluding the Metro Atlanta area.
• Perform record keeping, logging of the required information, equipment checks, data gathering, and updating of manuals and contact lists.
• Coordinate with in-field CHAMP Operators and/or GDOT personnel to assist with accidents, stalls, debris, vehicle fires, and other issues affecting the Interstate or State Routes.

Benefits

• Health / Dental / Vision with Employer Contribution
• Employer Matched 401(k)
• Health Savings Account
• Employer Paid Life Insurance
• Paid Holidays and PTO Accrual
• Professional Development Opportunities