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Jobs · Administrative · Georgia

Traffic Customer Service & Data Entry Operator/ CHAMP Dispatcher

Maldonado-Burkett , LLP · Thomaston, GA · 2 mo ago
On-siteAdministrative$17.8/hrFull-time

Maldonado-Burkett, LLP (M-B), a Texas-based Engineering firm established in 2007, has an immediate opening in Thomaston, GA for a Traffic Customer Service & Data Entry Operator/CHAMP Dispatcher. M-B nurtures a culture where team members are supported, included, and empowered to make meaningful decisions. We have steadily grown to six offices across Texas and Georgia with more than 100 team members and offer generous opportunities for career development and growth.

About the role

This is an entry-level, full-time hourly position based at the District 3 Operation Center in Thomaston, GA. The role requires physical presence at the client's location with limited remote opportunities, as operations are conducted 24/7/365. Employees may be required to work holidays, weekends, and special events. Reliable transportation is necessary, as the site is not accessible via public transportation.

Maldonado-Burkett DOC Operators are contractors working for the Georgia Department of Transportation, overseeing 31 counties in the district.

Responsibilities

  • Answer all calls into the 511GA system from the traveling public regarding stalled vehicles, malfunctioning signals, debris in roadways, and other issues.
  • Provide outstanding customer service when responding to customer calls.
  • Work with GDOT personnel on signal and maintenance-related issues across all state routes and interstates within the 31 counties of the district.
  • Detect and manage traffic incidents and reports of roadway maintenance needs from multiple sources, directing calls to appropriate responding resources (e.g., CHAMP, local police, GSP, ATMC, GDOT personnel).
  • Ensure all roadway incidents are entered and managed in ATMC's NaviGAtor system and tracked accordingly.
  • Maintain all construction events across Georgia, excluding the Metro Atlanta area.
  • Perform record keeping, logging required information, equipment checks, data gathering, and updating manuals and contact lists.
  • Coordinate with in-field CHAMP Operators and/or GDOT personnel to assist with accidents, stalls, debris, vehicle fires, and other issues affecting interstates or state routes.
  • Maintain operational awareness of the location of all field CHAMP Operators assigned to the shift.
  • Ensure radio communications comply with Department and FCC rules and regulations; adhere to radio protocol and procedures, including proper 10-codes.
  • Detect and confirm scheduled or unscheduled traffic incidents and adjust traffic signal schedules to account for changing roadway conditions.
  • Disseminate pertinent traffic incident and traffic signal information to the public via Dynamic Message Signs, social media, email, and telephone communications.
  • Obtain and report traffic incident status information to and from multiple agencies.
  • Manage traffic incidents and traffic signal information in accordance with applicable standard operating guidelines.

Requirements

  • Proficiency in Microsoft Word and Excel (data entry skills).
  • Experience in a call center or extensive customer service background.
  • Previous experience in a role involving heavy telephone, radio, and computer usage.
  • 911 Operator or dispatching experience preferred.
  • Ability to multitask effectively.
  • Demonstrated proficiency in dispatching field personnel via radio.
  • Strong written and verbal communication skills, including proper English, diction, grammar, and spelling.
  • Ability and interest in learning new computer programs.
  • Ability to read, interpret, and communicate technical information.
  • Willingness and ability to solve problems, prioritize duties, and complete tasks effectively.
  • Ability to learn principles, procedures, and techniques involved in incident/congestion management and general traffic signal design.
  • Ability to utilize integrated software alongside radio, voice, email, and data communications.
  • Ability to obtain and disseminate relevant information from resources such as CCTV, field personnel, internet, two-way radio, and customers.
  • Strong problem-solving skills and ability to prioritize tasks promptly.
  • Must be a team player, able to work independently, and collaborate well with various personality types.
  • Consistently present a positive and professional image.
  • Must be organized, responsible, and punctual.

Conditions of Employment

  • Applicant will be subject to a Motor Vehicle Record Check; satisfactory driving records are required.
  • Must pass a pre-employment drug screen; additional drug and alcohol testing may occur for safety-impact employees.
  • Criminal background check required; an unsatisfactory report may disqualify an applicant.
  • If hired, must provide documents within three days to establish identity and employment eligibility.

Benefits

  • Health, dental, and vision insurance with employer contribution.
  • Employer-matched 401(k).
  • Health Savings Account.
  • Employer-paid life insurance.
  • Paid holidays and PTO accrual.
  • Professional development opportunities.

Pay

$17.80 per hour.

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