Trading System Support Analyst

What You'll Do

• Provide first-rate support for traders by resolving issues promptly, answering questions, relaying feature requests, and providing the best possible trading experience.
• Handle a wide variety of immediate trading system issues with urgency.
• Troubleshoot complex trading system-related issues, log them into a ticketing system, and build a knowledge base to capture workarounds for future troubleshooting.
• Reduce recurring issues and improve system stability by automating manual tasks, monitoring system components, and analyzing system logs.
• Collect data, identify patterns, and correlate problems to determine root causes.
• Recommend and implement improvements to technical support tools, procedures, and processes to reduce resolution time.
• Build new tools to identify potential problems before they occur.

What You'll Need

• Keen interest in electronic trading or finance with a willingness to learn and support traders in a production environment.
• Proven technical experience, including: scripting and troubleshooting using PowerShell, Python, SQL, or similar languages; knowledge of Windows and Linux operating systems; and, basic understanding of networking fundamentals.
• Ability to accommodate on-call duties and cover alternate shifts when necessary.
• Excellent critical thinking skills with the ability to analyze, troubleshoot, and creatively solve problems.
• The ability to work in a fast-paced dynamic environment with the skills to balance multiple tasks at the same time.
• Strong verbal and written communication skills, adaptable for technical and non-technical audiences.
• Drive and desire to go above and beyond what is explicitly asked.
• Able to work independently and collaboratively.
• Experience supporting and troubleshooting third-party software or proprietary trading systems is a plus.
• Bachelor's degree is required.

Pay

$70,000 - $85,000 a year

Sponsorship

Not available for this position

Work Schedule

Regular and reliable attendance during standard business hours with the ability to be on-site prior to the start of business on occasion