Trade Support Analyst

About the role

We are seeking a skilled professional to provide technology support on the trading floor, assisting Equities traders, middle office users, and Compliance teams. The role involves monitoring trading platforms, ensuring system stability, and resolving real-time trading issues.

Responsibilities

• Diagnosing and resolving trading issues and compliance inquiries
• Communicating incidents and resolutions to stakeholders and management
• Gathering and analyzing business requirements for traders
• Translating requirements into functional specifications for development teams
• Enhancing regression testing and operational readiness
• Maintaining technical documentation and support resources

Requirements

• Over 5 years of experience in supporting critical trading applications, particularly in Equities
• Comprehensive understanding of trading workflows, FIX protocol, and OMS platforms
• Experience with regulatory and compliance requests (e.g., Reg NMS, Reg SHO)
• Proficiency in SQL, JIRA, and Excel for analysis and reporting
• Scripting and automation skills are advantageous

Skills

• Ability to collaborate across various functions and communicate technical issues clearly
• Strong analytical and problem-solving skills with attention to detail
• Self-motivated with adaptability in high-pressure environments
• Self-driven with accountability and reliability
• Independent problem-solving capabilities
• Team-oriented with effective collaboration skills
• Excellent written and verbal communication
• Strong critical thinking and documentation skills

Qualifications

Degree in Computer Science